I am looking for guidance on making a decision- modify / customize current Knowledge base- create new knowledge base A resource stated (without supporting documentation) that ServiceNow recommends one KB for all IT. Well ... that doesn't work well f...
Hi, I am looking for some best practice examples on how to set up knowledge bases in a global, multi function company. Are there any published best practice that I can refer to.
On the service portal, I search for a printerNext page I get a suggested result page and click request.If I go back home and search again for printer, I supposed to see printer under "Suggested result". I am not able to see anything under "Suggested ...
We have a multitude of different user account types. We currently have these types of accounts:Normal user accounts that login with SSOcertificate based authentication accountsAccounts that use keys to loginTest accountssystem/service accts that logi...
Our operations group had to upgrade their SCCM server last month. When they do this, the resource ids completely change for the computers. When SCCM integration into SN runs, it messes everything up. We ran into this 2 years ago. I worked with HI ...
Hi Has anyone implemented integration to AWS SES (Simple Email Service) for sending of emails ? One of our self-hosted customer is using AWS SES for their email service and like to find out if it has been done before. Thanks!
Flow Designerの同時実行数に上限はありますか？
I have followed the instructions here: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/credentials/task/create-connection-attributes.html (this is while conducting the creator con lab here: https://developer.servicenow.com...
I have a requirement, for the incoming email using inbound action, multiple tickets should be created for Purchasing table. The condition depend on the attachment of the incoming email. So inbound action have to check, if incoming email have more tha...
I have to add a new group type 'ABC' in multiple existing groups whose name contains 'XYZ'. Also to avoid duplicates, exclude the group which already has group type 'ABC'.
Hi I have enabled auditing for a table in custom application and I am not able to see the Audit history until I click on refresh button. This is happening for every record. Is there any way that audit history populates automatically without refresh b...
Hi thereIn order to Reject Approval from a Context Menu, I have created a ui action which then calls a ui page (with client script included) and displays a dialog box, however when I click 'Ok' on the dialog box I'd like the text that was entered...
We are having a flow in Flow Designer which needs to be run 'Daily'. We gave the trigger condition as 'Daily'. This flow is used to fetch data from a third party tool. And we would want this to be 'Run As' a specific user which we have created in the...
Have anyone heard why the new store plugins ATF Test Generator or Cloud Runner are not available from GA date? There is also suscpiously little written about them on docs. I would have expected this to be promoted with some degree of fanfare!! https:...
I have a Before Query Business Rule which I'm using to set an Active field on a record.1) 2) In the Advanced tab, there is only a log statement. Now, I enabled 'Debug business rules' and refreshed the list. When the list loads, the debugger sta...
