Dynamic Banner

[kyren_cooper]

Hi guys,

I'm struggling with something that feels like it should be simple.

I'd like to have the ServiceNow Banner dynamically change depending on who is logged in. We are in a domain separated instance and some of our customers have asked for that extra personal touch.

currently I can see this working as When I log into ServiceNow the banner displays our company logo!

Now I've been doing some digging but can't really seem to get to the bottom of what is required or what the problem is.

I've gone to the company record in question, I've changed the view to 'My Company' and I've added their logo to the 'Banner Image' field

when I then log in as an end users of theirs I still have the stock ServiceNow Banner.

Please can anyone offer up some assistance!

Thanks in advance

[Alikutty A]

Hi Kyren,

Is the company set on user's profile when you tested it? The banner is displayed dynamically based on users company(on user table), can you please check this once?

Thanks

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[kyren_cooper]

Hello,

thanks for the reply - I'm afraid the user I'm using to test and impersonate is aligned to the company I'm testing

[Alikutty A]

Can you please refresh your cache once (cache.do) and also try this with other users.

Thanks

Please Hit like, Helpful or Correct depending on the impact of the response

[kyren_cooper]

I am impersonating the user where when I perform this, I've also refreshed the browser following a cache.do