Resolved! Email template not working in notifications
HiI have created a simple notification and used template but template content is not working but when i am writing email body it is taking. what could be the possible reason.
Forum Posts
Restrict inactive tasks on timecards when we use copy previous timesheet option
When we use copy previous timesheet button and copy all timecards from last week, i need to restrict or alert when the previous week time card tasks have turned inactive. We dont want time cards with inactive tasks mapped to it. Do we need to change ...
Resolved! ATF step error [Function instanceOf is not allowed in scope sn_sow_interaction: no thrown error' ]
Hello, Hello,Can you help me with this type of error on a 'Submit a Form' step? This step failed because of the client error '*** Script : Error in InteractionConferenceParticipant.getGroupMembers : JavaException : com.glide.script.fencing.MethodNot...
Script Needed to find the user is present or not
I am writing a script in Scripted rest API in my test instance 1. From my Prod instance request via get sending the user name(Sahana Asma) as request to my test instance 2. From my test instance on the the scripted rest api via get method need to che...
Anyone Come Up With a Good Workaround for Embedded Lists in Workspace?
Just wondering if anyone has an alternative to embedded lists working in workspace view? Thanks!
Resolved! Help with a Catalog Client script
Hi All I seem to have an issue with this client script not executing correctly on a Catalog Item. The script is looking up a user on the sys_user table using a callback function. Then depending on if the field on the looked up user record has a value...
Refereance field value set
Hi All,i am facing a strange issue .on incident form we have a site contact field which is of type reference .when user select site contact value as other, on change client script open up a dialogue window built using ui page .user need to fill det...
Resolved! NOT an example of UI Action
I am giving practice test on quizly.info I found a ques- What is NOT an example of a UI Action?options- a. Related Linksb. Form buttonsc. Searchd. List ButtonsI mark search but, the correct answer is given- List Button Can any one explain this..Tha...
Flow designer issue
Hello All,We have already customization instance but our client need fresh as OOB instance .We are working on service catalog rebuild functionalities of custom fields that which created in OOB table. We have a custom field called step in sc_req_item...
Resolved! ServiceNow Knowledge Management - Question: Next Certification Date Report
Look for help regarding a knowledge report: which conditions would need set that shows any articles that have a Next Certification Date at or within the next 30 days? I've attempted creating this with condition of:"Next Certification Date""is less th...
Resolved! How to getValue of multiple choice field in client script
Hi All,How to getvalue of a multiple choice field in client script? I tried using getvalue/ getDisplayValue but it doesn't work.Please refer below client script and screenshots. TIA!! function onChange(control, oldValue, newValue, isLoading) { if ...
Resolved! incident display based on user's group
i have a requirement to display only those incidents on which logged in user belongs to group.example, if i belongs to x,y,z group then i should see only incident which has group x,y,z.
user not able edit caller filed
Hello, My user is not able to change caller field.After creating ticket caller filed is not able to edit for the user.
Integration of Virtual Agent with Microsoft Teams (Multilingual Support)
Hello Community,I’m currently tasked with integrating the ServiceNow Virtual Agent with Microsoft Teams. The integration must support multilingual capabilities, and I’d like some guidance on the best approach.Here’s what I know so far:There seem to...
How to assign assignment group as per location
I am working on catlog item, my requirement is when line manager approve a request then it should be assign to that particular team as per the location. In UI there is location field if requestor will select any location .so according to that locatio...
