Resolved! If Risk is High then send additional approval to a group
How to add additional approval group in change request if calculated risk set to high in access state.
Forum Posts
Resolved! Create report to get monthly open incident
Please help me to create report to get monthly open incident count.
Condition type input comes with duplicate "^"
Hello I am facing an issue when trying to create a custom action in flow designer that basically receives 2 inputs:reference to sn_customerservice_caseconditions Then on a script step i evaluate the case with the conditions using GlideFilter.checkRec...
SFTP with SSH Integration
Hi, We have a requirement to pull data from SFTP folder using SSH credentials.Currently we created a SFTP data source put User and Password, server, port, path and its work.Its not secured enough for the client and he want to have another layer of se...
How to reply to an email received in ServiceNow?
I have a requirement when user sends email to ServiceNow, it should generate the Incident and should send reply to the same email with the incident number. Can anyone help me how to reply to the incoming emails?
Resolved! Trigger an email when commented on ticket for requestor
I have a requirement to send an email only to requestor if ticket assigned person has made comment for requestor.
Confirmation Warning of automated deletion (cascade) - Demand vs Project Task -
The confirmation message when deleting a Demand (via UI action Delete button) which is referenced in other records (Task, RIDAC) is different from the one seen when deleting a Project task (which has subtasks). We had a recent issue by which a user ...
Resolved! Issue getting my flow to trigger based on cert expiration date.
Hey everyone, SNOW noob here, I am having issues with Flow designer triggering. I am trying to get it to trigger every time a cert pulled from Digicert is 45 days from expiring. The action will be to update the priority from PRI 3 to PRI 1. The flow ...
Resolved! Difference between "cross-scope access" and "restricted caller access"
Hi all, I have difficulties to understand, how both interact or complement each other. Is "restricted caller access" just a more granular of access definition? If so, why is there cross-scope access?Can somebody please explain a little? Thanks in ad...
Resolved! Overriding Impact & Urgency Choices label
Hi Team, I want to change the label of Choices for Impact & Urgency, specifically for the incident table. Is there a possibility of overriding the choices label for each table? Eg; 1-High 2-medium 3-Low TO 1-Critical 2-High 3-Low Thanks
Transfer button in HR
When the tranfer case button is hidden in HR case
Roles and ACL structure - Implement personas on group level, or on role level?
Hi,I'm curious if there are any best practices regarding how to structure roles and ACLs (and to an extend, the groups they're attached to).Do you use one role for a persona, which contains multiple ACLs (for example, an admin persona has exactly one...
AddExtraField() method in ServiceNow
The addExtraField() method in ServiceNow is typically used in the context of creating or customizing scripts, like client scripts or business rules, when working with GlideRecord. This method is used to add a field that is not part of the default Gli...
We have a requirement to replaces the single backslash with double backslash
Path=From \\test1\test2\test3 While passing the above path in API getting error due to the Back slash included in the path. We need to replace single backslash with double backslash.
How to assign a bushness role to a reference field?
I have a field that is a reference type, how can I assign this value from another table to it?
