I have 2 reports using the alm_license table to report on Microsoft Reserved license entitlement - Microsoft True Up Cost and Microsoft Reservations. Microsoft True Up Cost is a sum of the total cost of the Reserve Entitlement which shows to be £570,...
I have tried uploading my img using GlideSysAttachment() into my record and it uploads but when i try to view it - it shows file format not supported. Please help me understand the fault in uploading process.Here's my code for writing data into cont...
Hi All, My requirement is to update the custom table's (u_intralinks_vdr_request_database) fields with the corresponding RITM's variables. Can someone please suggest what is wrong with it, it doesn't update the custom tables fields.Please refer below...
Hello Everyone, I facing a issue while installing the edge proxy , I'm getting following error - can anyone help me to rectify the issue.
In today’s data-driven landscape, IT leaders face the growing challenge of maintaining data integrity while meeting evolving business demands. ServiceNow provides a robust mechanism to enforce data governance: Data Policies. This article explores how...
Hello. anyone can help me how to fetch or populate information from search input (sys_user) and display it to the Contact card?
Hi All,Requirement:Populate a date field in a table with the current date when the XYZ field has a specific value. Additionally, users should be able to modify the date field if needed.To achieve this, I have created a UI Policy with the condition t...
How to update the view in the service operations workspace? E.g. I open Service Operations Workspace, open an incident, I will view the default OOB SOW incident view. If I create a new view in "workspace view rule" for my role, I can view the new rol...
Hello everyone,I'm working on customizing the sys_number and sys_number_counter tables to support domain-specific number generation in a multi-domain environment. The goal is to add a domain field to these tables so that unique numbering sequences ca...
Hi all, I wanted to aks you for help how to build my own portal. If I build my portal using CSM what´s the difference to a protal built using ITSM?
I have currently set up the service set for universal request. I want to understand what roles are needed for the group and if the group can create HR cases and or Incidents without the itil role. I have created a group and I've given the group the...
I am working on a custom action, I am using dynamic inputs in it. When I read the input variables in a script file step right after the inputs step, I am loosing the data type. How could I persist the data type for my input variable?
I have created a new page in UI builder and also a new table called u_key_contacts. How do I make it so that data entered into the input boxes is saved on the form and displayed in the newly made table? Any advice would be great
Hey all, I´m currently working on an evaluation if my company should switch systems to ServiceNow. We wanted to integrate Slack so for example if a customer opens a ticket there should be popping up a message in the dedicated Slack channel. I stumble...