I have two reports using the same data with the same filter one grouped by sys id and the other using count distinct sys id. I would expect these to be exactly the same. One is a pie chart and the other is a list but with the same filter and the same...
Hi , We are using a functionality where we can track how many are using legacy portal and employee center when we are clicking on service catalog from the all navigation. But We need to calculate how many are using employee center using URL .Please h...
I'm using FlowDesigner to create a flow called from a catalog item.In this Flow, I put action "update multiple records" twice for update same records. Question:The second action process starts after the first process has finished?Or it moves serial a...
how to change the configuration on a catalog item/order guide's checkout page, where the requested for field should reflect the user we have selected on the order guide/catalog item form instead of the current logged in user
Hi ..": Last week's SAE Support Satisfaction report " we are getting this mail every week this is Satisfaction report which we are receiving on monday but this week we did'nt found excel attchment with this mail. this week report missing excel file.....
Hello Background context for this issue - Author A originally wrote a series of articles. Author A moved teams and so their articles were updated and the author field changed to Author B or C for the second version of the article. As the articles wer...
I am facing below error while discovering a Storage Device in ServiceNow. I am attaching the error logs along with this post. Please help resolve this issue.
Hi All,Can anyone please help on how to translate the annotations used in Service Portal to be displayed based on user's language.As of now it is being displayed only in English and below is the html code.<sp-editable-field data-toggle="tooltip" titl...
Currently, when using the Knowledge Base's 'Attach to Incident' functionality, the article is pasted into the article's Additional Comments field (which is customer visible). We would like to be able to use this, but there are risks involved with sha...
Good day, I have seen many articles and questions out in the various communities about archiving large tables but have not found a truly helpful reference, more than likely I may have not come across it yet. Like so many, we are archiving our Cert Au...
Hi, i have a question related to Anchor tags.I'm currently working on the integration between Servicenow and Docusign. The client told us that want that the employee should put the signature at the bottom of each page of the document.Now i would like...
Hello Everyone, I have been doing a bit of reading on this but cannot come up with a solid answer on how this can be done. I am looking to query a SQL server that exists outside of my service now instance, but lives on premise to my data center. What...
Hello!I have a problem. I want to layer statistics from incidents year over year on weekly basis. I have thus used Gregorian Calendar and trend the time series over Created per week. I have got stuck on a problem...on the blue line (last year) data s...
Hi, Looking to use quick action Transfer to queue to route to a different queue that has mandatory skills. The current issue is when a chat is accepted. If that queue has a mandatory skill condition to route to available agents. When accepting agent ...
I want to create approval record. I can find Self Service > My approvals, but I can't find new button. Should I create it System UI? In the case ,How to create?
