Dear community, maybe someone has an idea how to achieve the following? I have a virtual agent topic, which is called "Forward to portal". It redirects the user to a portal by displaying a text message. I am calling this topic when there is no agent...
Imagine you’re managing a large, complex building with countless rooms, devices, and people. Now, imagine that all this information is stored in one big, organized book. The ServiceNow CMDB (Configuration Management Database) is like that book for an...
We are hoping to update the "You do not have sufficient privileges to access this knowledge item" message with an additional note reminder about ensuring that the user is logged in to authenticate themselves. Where is this message stored and able to ...
Hi Team, Below is the script I have written to do some time calculation var sla = new GlideRecord('task_sla'); sla.addQuery('task', current.sys_id.toString()); sla.addEncodedQuery('sla.target=resolution'); sla.setLimit(1); ...
Hi All, can someone please help me with the regex/ script to validate IP's. “Enter IP addresses” field should allow to enter Individual IPs, Multiple IPs, IP range and IP subnets. example : Valid IP address formats are as below.Single IP --> 10.1.1.1...
Hi Team, We have inbound action written wherein we are able to parse all the fields using "email.body.field name" but there is a field called as description I am not able to fetch it as its data is inside the <p> tag Can you see the below html and h...
hi community,I would need to mention a specific user from additional comments (RITM), via script.Is that possible? If yes, how can it be achieved?Thanks in advance!Dennis.
Hi All My instance version is Washington and some of the catalog item's client script, and UI policies are not working when I use 'Try It' (com.glideapp.servicecatalog_cat_item_view.do) from catalog item but the same works in Portal view. Could you p...
Please help me on this, Unwanted list elements When I create a list (ordered or unordered) and publish the article, the page auto-adds an element to the bottom of the list. If I return to the article, remove the unwanted code in the HTML editor, and...
Dear Community, The case is that I have two roles from different subscription packages assigned to one group (ITSM - itil and SPM it_project_manager). The situation is that some of the user are no longer working for with project so i need remove them...
Hi Team, There is a requirement to integrate ServiceNow with Microsoft Azure.Requirement is user will submit a catalog request for VDI access in Azure , once request is approved, a cloud VDI is provisioned/allocated to the user.Can someone tell how t...
For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...
Hi,I have created a dashboard to display timesheet missing users. Data seems to be correct. But the small problem here is, Total data is correct. When i apply some filter to the dashboard, if the data after filter is 0 - No data should be visible bel...
I am getting below error while creating Transform maps(from Global) on my scoped table. Invalid 'Target table' selected on the Table Transform Map record. The 'AAA' table is in application 'BBB', but the current application is 'Global'. The 'Target t...
Can anyone point me to a list or suggest a list of available "Filter Navigator" commands.xxx and/or best practices. ie: I seen commands such as Tablename . list Stats . do etc.
