Edit a CI in CMDB Workspace
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08-29-2022 01:35 PM
Which role do I give to a user so that they can edit a CI? I have tried adding sn_cmdb_editor and sn_cmdb_admin roles but when I open the CI in the details tab, all the fields are greyed out and cannot be changed.
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08-30-2022 02:18 AM
Hi, apparently user does have cmdb_read role only hence all CI fields are greyed out.
Please add the role ITIL for the user that grants a right to update CI.
Hope it helps
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09-01-2022 12:37 PM
thanks appli, the user does have the itil role but that also doesn't have write access to the table. I will cmdb_ot_user which does have write access.
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09-05-2022 02:13 AM
Hi, ITIL is one of CMDB platform roles that, by default, can create/read/update/delete CI. It looks an access is disabled by some ACL (as an example) to the particular CI class, consider to double check this.
Hope it helps
