Edit a CI in CMDB Workspace

[Michele19]

Which role do I give to a user so that they can edit a CI?  I have tried adding sn_cmdb_editor and sn_cmdb_admin roles but when I open the CI in the details tab, all the fields are greyed out and cannot be changed.

[Appli]

Hi, apparently user does have cmdb_read role only hence all CI fields are greyed out. 

Please add the role ITIL for the user that grants a right to update CI.

Hope it helps

[Michele19]

thanks appli, the user does have the itil role but that also doesn't have write access to the table.  I will cmdb_ot_user which does have write access.

[Appli]

Hi, ITIL is one of CMDB platform roles that, by default, can create/read/update/delete CI. It looks an access is disabled by some ACL (as an example) to the particular CI class, consider to double check this.

Hope it helps