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Edit button on related list not displaying

mballinger
Mega Guru

Hello,

I have create a M2M table between 2 Scoped Apps. The M2M table creation automatically creates 2 related lists. As an Admin, I have no issue using the "Edit" button. When I impersonate a user, they are unable to see the "Edit" button. I was trying to go down the ACL path, but write access is given to the "snc_internal" role on both tables. I'm not sure what to look at next. 

Is the issue because the M2M relationship has been created using 2 scoped apps?

What can I do to fix this?

Thanks!

 

***EDIT***

I checked the List Control and there are no rules on the Edit button and "Omit edit button" is not checked, so the List Control is not the issue

1 ACCEPTED SOLUTION

mballinger
Mega Guru

The issue was I needed to add security rules on the M2M table. Thanks!

View solution in original post

7 REPLIES 7

Hi,

that might be the reason

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Aman Kumar S
Kilo Patron

Hey,

It will be difficult to answer without access to instance. There are SN to resolve this issue, checkout Resolution in the below link:

Cause

  • List Control settings are restricting visibility to the Edit button
  • Users do not have create or write access to either the child table or the field in the child table that references the parent table
  • The field on the child table that references the parent table is not configured as Reference Floats
  • The first record in the related list does not have create or write access to the child table or the field in the child table that references the parent table
  • The UI Action is restricting visibility to the button

 

Ref link:

The New or Edit button does not appear on a one-to-many related list - Support and Troubleshooting (...

Best Regards
Aman Kumar

mballinger
Mega Guru

The issue was I needed to add security rules on the M2M table. Thanks!