Edit, Inactivate or Add buttons in Service Operations Workspace

servicenow_dev
Tera Contributor

‎03-02-2023 02:06 AM

Where do I create, edit or add new buttons in this part of Service Operations Workspace, screenshot below:

servicenow_dev_0-1677751544162.png

 

0 Helpfuls
  • 4,892 Views
10 REPLIES 10

Community Alums
Not applicable

‎03-02-2023 05:57 AM

Hi @servicenow_dev ,

Go to the Workspace Experience -> Administration -> All Workspaces, select the one you want and on its configuration record, under the New record menu items tab, you can create.

SandeepDutta_0-1677765409767.png

 

 

0 Helpfuls

servicenow_dev
Tera Contributor
In response to Community Alums

‎03-02-2023 06:37 AM

Hi @Community Alums ,
I do not get Service Operations Workspace at all there, just Agent Workspace shows.
Service Operations Workspace seems to be different in configuration than AW. Even at the guided setup, there is nothing for SOW, just AW.

Even at your screenshot, those are modules from Agent Workspace.

Is it UI builder that can edit these stuff ?

0 Helpfuls

Community Alums
Not applicable
In response to servicenow_dev

‎03-02-2023 06:22 PM

Hi @servicenow_dev ,

That's correct, mostly all of it is in UI builder!!

If you have not already, the oob landing page and overview pages are not editable. 

 

  • Open UI builder
  • Open Service Operations Workspace
  • In Variants, locate "Service Desk Landing Page SNC"
    • Choose the three dots next to it and duplicate
    • When that is done, on the original variant, choose the three dots and go to edit page variant settings and deactivate it
    • Now your copy is the active variant
  • Select the variant and in the middle section, click on the "Edit content" on the "Overview" box
  • Do the same steps you did above to create a new variant for the Service desk landing page overview SNC and deactivate the original one
  • Now, in your new overview page, click on the drop down to select that content
  • In the config under items, click edit and add your new option.
  • Save
  • The next part I haven't completely worked out, but I will give you the tips that I can see in areas you'll need to update. 
    • Under client scripts, I found one called UpdateCurrentVizSelection
      • In this script, you'll notice that is is considering whether team_work is selected and setting the variables currentVizSelection based on that. You should update this script to include the option for selecting My Company
      • Then navigate to sys_ux_client_script_include and search for "SowIncidentLandingPageUtils"
        • There are two - one SNC that is read only and one that is editable.
        • I believe if you mimic the const.query in the editable version and add the settings for My company, it should fetch that new information for filtering the lists.

servicenow_dev
Tera Contributor
In response to Community Alums

‎03-03-2023 06:42 AM

Hi @Community Alums ,
Thanks for reply,
I had already done the copying of landing page and configured it to show what I want, in terms of reports and lists.

But the button + (as shown in screenshot) is not part of landing page, or at least it does not show when editing. 
Can't seem to find where that is.
Product documentation for editing SOW is almost non-existent for SOW.
Is there some advanced material/tutorials anywhere else for configuring SOW ?

0 Helpfuls