Can you show both recurring cost and cost on approval records. Currently on cost is showing.
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03-16-2026 12:37 PM
We are only using recurring price for some catalog items. When the approver opens the approval record from Service Operations WorkSpace, Employee Center and by navigating to All>Self-Service>My Approvals ONLY price is showing. How can I add the recurring price for each one?
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3 weeks ago
Hello @EarlH ,
This is a known OOB limitation. recurring_price is not displayed in approval form.
Why ?
The recurring_price field from the RITM is not displayed by default on the approval form — only the one-time price available in the UI macro.
Check the below ServiceNow KB article on the OOTB approval form which does not have recurring cost.
Displaying fields in the Approval Summarizer - Support and Troubleshooting
What to do now ?
1. Add recurring_price to the Approval form layout
2. Customize the Approval Summarizer UI Macro
Add the recurring_price field to the Jelly template. This gives you full control over how it appears in the approval summary section at the bottom of the form. Bit more complex and custom solution.
If this helped, please hit Helpful and Accept as Solution.
Thanks,
Vinod Kumar M
