Email Notification when Retiring a Knowledge Article

[AB06]

Hi Team,
Question, when an article is retired, is it possible to send an email notification to the owner and manager? 
Thank you.

[Community Alums]

Hi @AB06 ,

To meet this requirement, you need to create an email notification and Business Rule.

On your notification , when to run is "select business rule".

Please refer to this thread, to use the script (just change the state):

https://www.servicenow.com/community/knowledge-managers/hi-i-have-a-reqirement-in-knowledgment-artic...

[Jaya Chandra Re]

Hi @Community Alums 

Hope you are doing well.

I have  a requirement regarding knowledge management, i want to trigger two notifications for the knowledge articles.

1)after click on retire it will trigger to knowledge base managers for approval, i created new notification and its working as expected.

2)Second one is after approved by knowledge manager , i need to trigger notification for Ownership group along with the person who is Propose the retirement.

For the second scenario i tried with values in the who will receive tab with "updated by", "ownership group". But after testing it triggers only for ownership group but it wont trigger who click on the user on retire button.

is there any way to fetch these details who proposed the retire..? Please help me on these issue..? if it possible with script, pls help me with script..? 

[souravlayek]

I have similar kind of requirement , did you managed to sort it for you ?