Email Notifications Character Limit Limitation

[Joel14]

Hi everyone. I've been trying to setup a notification email for one of the catalog items. The problem that I am encountering is that the email message is truncated. I believe this is caused by a character limit restriction. The form is roughly 3.2k characters and it can get as big as 7k characters when it's filled. I tried playing with glide.email.outbound.max_body_bytes and com.glide.email.max_body_bytes to change the size, but even then, the message gets truncated in the same place. I also made sure that their sum is nowhere close to the maximum. Is there anything that I am missing ? The goal is to email the entire request form to a distribution list. An alternate way would be converting that form into an attachment and emailing it but I have no idea how to do that either. Any help would be appreciated.

[Joel14]

Thanks for the replies.

@deepak.ingale

 The body of the message is being truncated in servicenow (no errors shown) and on the client side i am receiving exactly what its in the log.

@rahulpandey

I have never created one before, so I will need some help with that. If I am not mistaken you mean to create a UI action from the workflow email notification task ?

[rahulpandey]

Hi Joel, A UI action would be a button on which you can click to send email. However you can use this anywhere serverside code is supported and workflow is one of them. Just wrap my code into a script activity of workflow, create a notification script and send the notification. Remember to check include attachment in notification

[Joel14]

Thanks for all the help, I really appreciate it. I'm pretty much learning as I go.

Ok, lets see if I understand everything. 

1. So in the workflow (notification action), I add  your script on the script section

2. I create an notification email script.

3. Create an email notification with include attachments selected.

4. Test if it works.