We used to have only one knowledgebase which was only accessible for logged in users.Recently we have added a public knowledgebase for some of our articles which should be accessible for everyone, both logged in users and outside. I want to move some...
Hello All, I would like go understand how the Client Software Distribution 2.0 works for install and uninstall scenarios .As of now we are utilizing some of the spokes like AD, sccm,jamf with integration hub enterprise.What is the advantage of CSD2....
We are looking to setup a data source using SFTP to grab a file each day and then run an import and transform of that file to create records from the file. This would repeat everyday. My question is that after the file is retrieved is there a way for...
We are looking to focus our archive/deletion configuration on the largest tables.Is there a way to identify the size of a table in ServiceNow?
What are the best practices followed on Database size reduction apart form having any rentention policy? what are the ables need to be cleaned up on Monthly basis to maintain the DB size within the limit. I have DB size 5 TB but it almost came upto 4...
Hello All,I have a requirement to restrict admin users to make changes on a user table and that includes restricting them to use a background script update the sys_user table.Is there a way to do this? Can we restrict admin users to run a background ...
Hi All, I have created a string field to get values through transform map. The format will be xxxx.xx i.e, 3456.09 . The string field is taking the whole decimal value and i want only the numbers left to the dot to be displayed. i.e., 3456 in the fie...
Hi All, We are working on a project to implement inbound scripted REST API in service now based on OAuth authentication.OOB service now works as both authorization server to give token and as well as resource server to consume the token for authenti...
I have updates captured in an update set to mark a couple of variables inactive. These changes are reflected in the catalog item in dev as expected. However, when the set gets promoted to QA, the catalog item doesn’t show the change. What am I missin...
Hey Guys, I have to update time zone for specific client. There are 1300 user under that client. Manual task would take too much time. Can't move XML to UAT & PROD due to sys_id mismatch. Is there any script that can be run and change time zone? If...
FLOW designer not fetching catalog variables data/value from Get Catalog Variable action. due to which i am unable to set the dynamic approval and task assignment.
Hi, I completed a Software Asset Management course(Quebec version) on-demand on the Now learning platform. Now, I am eligible for attending the CIS exam. In the payment mode, it shows only a credit card to get the Voucher code. I do not have a credit...
Hi All, I have a requirement to migrate knowledge articles from SharePoint to ServiceNow , we have 4000 articles in SharePoint and we need them in ServiceNow. Few articles have images, attachments and hyperlink in the articles so which format should...
Hi All, After our instance has been upgraded to San Diego patch 2, we are experiencing a popup that says "Your login Session has expired. Please login again". I understand that this popup is coming from the timeout property. However, I actually need ...
Hi,I upgraded a customer's instance from Tokyo Patch 3b to Tokyo Patch 7 this morning. After the upgrade finished (roughly 5 hours ago), I wanted to check for any skipped records, but the Upgrade Monitor showed "Waiting for summary job to run..." ins...
