Email Template incorrectly mapped in Workspace

Chitra16
Tera Contributor

‎01-30-2024 05:10 AM - edited ‎01-30-2024 05:18 AM

Hi,

 

I am having an issue where when I open an email from the related list of the case. When I click on the Reply UI Action or the Reply All UI Action, it is taking me to a new tab with Forward Email template filled in instead of Reply and Reply All template. This is happening particularly in Workspace alone and not the native UI.

Chitra16_0-1706620155697.png

 

Please suggest. 

0 Helpfuls
  • 425 Views
1 REPLY 1

ThunderDev
Tera Guru

‎01-20-2025 08:37 AM

Did you resolve this issue? We are having a similar issue where the reply/ reply all buttons pulls in a different email completely  

0 Helpfuls