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Email Template incorrectly mapped in Workspace

Chitra16
Tera Contributor

Hi,

 

I am having an issue where when I open an email from the related list of the case. When I click on the Reply UI Action or the Reply All UI Action, it is taking me to a new tab with Forward Email template filled in instead of Reply and Reply All template. This is happening particularly in Workspace alone and not the native UI.

Chitra16_0-1706620155697.png

 

Please suggest. 

1 REPLY 1

ThunderDev
Tera Guru

Did you resolve this issue? We are having a similar issue where the reply/ reply all buttons pulls in a different email completely