Issue with Advance work Assignment

[Rakesh Patel1]

HI All ,

i have observed one issue that whenever i craete Queue (AWA> Service Channel (related list))  for any support Group for Round robin enable.  my account impersonate all the members that present on that Group  .

please help if any one observe this issue and let me know if there any solution on this or any investigation steps .

Thanks

[Community Alums]

Hi @Rakesh Patel1 ,

Unfortunately your question is not clear, what is the issue here which you are trying to fix?