Enable Local Login along with SSO login in ServiceNow

[smaitra]

Hi All,

For our customer Azure AD sso is enabled and they can able to login but they also want to user local login for some user along with sso?

Please can anyone suggest how to do it?

I tried to set the password and tried login.do and side_door.do but still unable to login using local password.

Getting User Name and Password invalid error.

Thanks,

Shambo Maitra

[johnfeist]

Hi Maitra,

Have you set a local password for such users?  We normally log in via Azure SSO authentication.  I just tested doing a local login via side_door and as long as I have a password set within the instance, local login works fine.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster

[Shambo]

Hi johnfeist,

I tried that before posting the query.

I tried with 2 users but I cannot login by setting local password and using side_door option.

Thanks,

Shambo Maitra

[Aman Kumar S]

Hey,

Can you confirm, if your issue was resolved?

If yes, please mark correct and close the thread, will be helpful to others 🙂

[johnfeist]

Hi Shambo,

I thin that Aman's suggestion below is what you need.  We have that property set to false and I have no problem logging in via local authentication.

Hope that helps.

:{)

Helpful and Correct tags are appreciated and help others to find information faster