Enforce Password Reset Enrolment

[KR5]

Hi all,

We're implementing Password Reset Windows App for a customer. One of the customer requirements is to enforce the enrolment process. If this is not enforced, users could still ring the service desk which would defeat the purpose. Is there an option to enforce password reset enrolment (like we do for setting up MFA, with exception up to three times)

Regards,

KR5

[Community Alums]

Hi @KR5 ,

I have not come across any OOTB ways to do this.
What i can think of is creating a custom solution to do the same. It would involve 2 steps-

1, Tracking the enrollment status of the user,

2. checking if user is enrolled then do nothing else prompting users to enroll and restricting access if they haven’t enrolled after a certain number of attempts.

Once user tries to login we need to check the login attempts, enrollment status and handle the login process accordingly.
if login attempts are >3 and enrollment status is false then force the user to complete the enrollment else we can allow user to navigate to other pages.

If my response has resolved your query, please consider giving it a thumbs up ‌‌ and marking it as the correct answer‌‌!

Thanks & Regards,

Sanjay Kumar