error in CIO Dashboard

archie5
Tera Expert

‎06-15-2025 11:32 PM

Hi All,

I have installed the CIO Dashboard and configured it. I have started all PA Data collection jobs but I still see this error in most of the reports 'Invalid configuration. Invalid value for group_by field: 4151c3f0df03310068c32df36bf26379. Contact your ServiceNow administrator for more information.'. What am i missing?

Image 6-15-25 at 11.28 PM.jpeg

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palanikumar
Giga Sage

‎06-16-2025 12:43 AM

HI,

This looks like you moved the configuration from lower instance to the prod instance. The group_by field seems reference field, the sys_id used in condition is not found in this instance. I think you didn't move the data as XML from lower instance to upper instance. Either delete data of that reference table and move it as XML upload. If this data is already reference in multiple table then deletion could be a problem. In that case update the condition in production and them move the XML and configuration to lower instance  

Thank you,
Palani
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archie5
Tera Expert
In response to palanikumar

‎06-16-2025 07:51 AM

Hi @palanikumar I didn't move it yet. I have only installed and configured in DEV so far. Do you know why I am getting this error on DEV?

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