Exporting Knowledge Articles from Dev to Production

adamcarty
Kilo Explorer

‎07-03-2012 05:18 AM

Hi

Ive made the mistake of adding over 500 knowledge articles to the Dev environment manually. And now I am trying to migrate them to the Prod environment and am realising that I may not be able to do this.

Has anyone been able to do this? Or will I have to manually add them to the Prod environment. Externally to Service Now they are in Microsoft Word Documents.

Many thanks for the help

Thanks
Adam

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coolboy
Mega Expert

‎07-03-2012 05:22 AM

If they are already in SN dev instance i think u can take XML extract and import them in Prod.Even attachmnets with articles will come to prod then...
Cheers,
Ankush


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slettep
Kilo Explorer

‎07-27-2012 11:17 AM

We ran into an issue where when we were pushing articles out to the end users for yearly review a scripting issue in IE, then in Mozilla was blanking out the published articles and leaving empty text fields. I now use Chrome and do not have this issue. Additionally we found that SN does not like cut and paste with IE. It tolerates it a bit in Mozilla, but again, it seems like Chrome is a better choice for this. Had to cut the dev article text and paste it into a different tab on production many, many times but it allowed it. Manually may be a pain, but at least it can be done.
Good luck.

Paul


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sharayuw17
Tera Contributor

‎06-12-2024 10:33 PM

Hi,
This is the link of the solution which will help you in exporting your knowledge article from dev to prod environment   https://www.servicenow.com/community/itsm-forum/how-do-you-move-a-set-of-knowledge-articles-from-a-l...

Thanks
Sharayu

 

Hope it will help!!!

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