Fetch event parameters in mail script

[Community Alums]

Hello ,

I have case to send the notification to impersonated user of "People solution" group

For this, We created script action , event, notification and mail script.

We are not able to fetch parm1 and parm2 in mail script. We get either of event parameter and not both.

Script action-

var impersonater = event.parm1;

var impersonate = event.parm2;

//Retrieve the user record for the impersonater variable

var grUSer1 = new GlideRecord("sys_user");

grUSer1.addQuery("user_name", impersonater);

grUSer1.query();

if (grUSer1.next()) {

    var impersonater_user1 = grUSer1.sys_id;

}

//Retrieve the user record for the impersonate variable

var grUSer = new GlideRecord("sys_user");

grUSer.addQuery("user_name", impersonate);

grUSer.query();

if (grUSer.next()) {

    var impersonate_user = grUSer.sys_id;

}

// Check if the impersonator is a member of the specified group

var grUserMemberCheck = new GlideRecord("sys_user_grmember");

grUserMemberCheck.addEncodedQuery('group=955ff733fbe7d250a322f59ff4efdce7'); // The group to check membership for

grUserMemberCheck.addQuery("user", impersonate_user); // Use the impersonate_user variable to check if they're a member

grUserMemberCheck.query();

if (grUserMemberCheck.next()) {

    gs.eventQueue('impersonation.people_support', 'sys_user', impersonater_user1, impersonate_user);

} else {

    gs.log("Impersonator is not a member of the group.");

}

Email script-

 gs.log("Event params: " + event.parm1 + " has impersonated " + event.parm2);

 template.print( event.parm1 + ' has impersonated ' + event.parm2);

notification- 

${mail_script:Unauthorised_access}
${event.parm1} impersonated ${event.parm2} account.

[Pooja58]

HI @Community Alums ,

From which server side script you are calling this gs.eventQueue('impersonation.people_support','sys_user', impersonater_user1, impersonate_user);

Best Regards,

Pooja

[Community Alums]

Script action

[Pooja58]

Hi @Community Alums ,

in gs.eventQueue(), add second parameter as Glide Record object of user table or group table instead of 'sys_user'.

Kindly mark it as correct/helpful if this solves your query.

Best Regards,

Pooja

[GopikaP · Accepted solution]

Hi @Community Alums , in here - gs.eventQueue('impersonation.people_support', 'sys_user', impersonater_user1, impersonate_user); instead of that - use 

gs.eventQueue('impersonation.people_support', grUserMemberCheck, impersonater_user1, impersonate_user);

If It's still not working. Please log the values of the 'impersonater' and 'impersonate' variables.