Hi, I created a flexible visual task board because I want my tasks to get added to the board automatically but I need custom columns to manage our WIP effectively. I created new columns, moved my cards around and everything was working fine. Each card was keeping a history of its movements from lane to lane as I would expect it to. PERFECT. until....
I went into the information tab and changed the "Vertical Lane Field". To my dismay, after changing back to the original vertial lane selection (that I edited), all my custom columns were WIPED OUT, card movement history was lost, and all the cards returned to their default column.
This is a very big problem for me. I need to make sure that no one can accidentally "reset" all of our hard work. This seems like a major ServiceNow design flaw. Is there any way we can prevent this from happening?
Please note that all board users have admin access levels.
Any help would be grealy appreciated.
Thank you!
Luc
