How to set Agent availability to "Available" every time they open the workspace application?

[Mitchell Moses]

When an Agent clicks the workspace application link, I want to automatically set their availability to Available so the agents do not have to set this themselves. Anyone have any ideas if this possible?

[Mitchell Moses]

I want to come in to the homepage and have this be set to Available automatically

[Maik Skoddow · Accepted solution]

Hi @Mitchell Moses ,

each time a user logs in an event is fired. With the help of a script action you can react on that event and set the availability. 

And for an easy copy and paste of the code:

var gr = new GlideRecord("awa_agent_presence");

gr.addQuery("agent", event.user_id.toString());
gr.query();

if (gr.next()) {
	gr.setDisplayValue("current_presence_state", "Available");
	gr.update();
}

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Mitchell Moses]

Is there an event fired when a user clicks the agent workspace home menu button? I want them to become available when they get to the URL and not when they log into servicenow

[Mitchell Moses]

Also your code throws this SetDisplay error in Logs 

com.glide.script.fencing.MethodNotAllowedException: Function setDisplayValue is not allowed in scope x_g_irmc_dos_agent
Caused by error in <refname> at line 1

==> 1: var gr = new GlideRecord("awa_agent_presence");
2: gs.info("testing this is working in Set Agent Online");
3: gr.addQuery("agent", event.user_id.toString());
4: gr.query();