Flow designer sets stage values instead of display label via update record action ( REQUESTED ITEM)

[VS M]

Instance Version: Rome Patch 5

Instead of stage display label, flow designer sets stage value to requested item. This issue is identified when update record action is used to set stage field option on requested item.

Flow:

[Bernd Hoffmeier]

Any reasons you used to update the record to set the stage instead of adding a stage in Flow Designer directly?

[VS M]

No specific reason, we have lot of users who works on flow designer.

[VS M · Accepted solution]

ServiceNow suggested to use FLOW Stages only to set stage values to Requested Item(RITM) to see expected results, instead of update record action.

[Praveen Mariapp]

Using the flow stages to set the stage values for RITM works perfectly. The stage appears properly in the RITM form, RITM list view and also, when the requesters open their RITM from 'My Requests' in the portal.

However, it is bit of an inconvenience not being able to update the stage via 'Update record' action in sub flows. While we update the stage via 'Update record' action in sub flow, then the stage is appearing only in RITM form but not in RITM list view or under 'My Requests' in portal.

Has anyone found a workaround or a solution for this?