Flow Designer - Wait for Condition in parallel to Approvals generated
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04-29-2025 12:54 AM
Hi,
Need some assistance related to Flow Designer. In the flow designed, we are creating Approvals record on RITM based on mapping we have at the backend. Once the Approvals are created, we need to validate if the Approvals are Approved or not and if it not Approved then wait for 1 business days and then trigger an email so that they can approve the records. Once Approved we need to create Catalog Task.
Point where I am stuck is Once the Approvals are created, I have put a Wait Action but the flow gets stuck in Approval Action step itself as the Approvals are in Requested State and it does not validate the Wait for Action step.
Any help would be much appreciated on how to check for Wait action even if Approvals are in Requested State which is leading to Flow getting stucked
Kindly assist!!
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04-29-2025 06:11 AM
Hey @jyothesna,
You may want to create a separate Flow that:
- Queries your Approval Table
- Locates Approvals that are still pending and are associated to a RITM where the 'Item' is the Catalog Item.
- Trigger the Email.
Hope this helps!
-Josh
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04-29-2025 06:35 AM
you can use Due Date in Ask for Approval Flow Action
OR
You can have this check in parallel so that it waits for 1 business day and also waits till approval is approved
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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05-05-2025 09:54 PM
Hi @josh,
I hope you are doing well. Could you please explain this in detail? I am pretty new to this.
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05-05-2025 09:56 PM
I hope you are doing well. Could you please explain this in detail? I am pretty new to this.