Add two approval when state change from assess to authorize

[Samiksha2]

Hi All,

I have a requirement to add below steps in Emergency Change:

1. When User submit the Emergency Change it will first go to Peer approval and state change to access

2. After peer approval state change to Authorize and it will ask for two approval group.(CAB and eCAB).

1st step is working correctly but in step 2 eCAB approval is not populating in Approvers.

I have created Change Approval Policy but both approver should populate when state is authorize.

I thought to add approver in flow but that is readonly.

Please help here.

Thanks,

Sam

[shloke04]

Hi @Samiksha2 ,

Are you adding it to the OOTB change approval policy? If yes, please follow the steps below:

1. Navigate to the below link to access the correct Emergency change approval policy:

https://instance.service-now.com/nav_to.do?uri=chg_policy_approval.do?sys_id=3c4464a7b701230034d1da2...  

Replace"instance" with your instance name

2. Navigate to Decision tab and click on New.

3. Create a decision where you can update the condition as State is Authorize" and also you would need to define a Answer as well which will contain the response to whom the approvers should be routed to.

For example, refer to the sample CAB OOTB decision and answer record available doing the same purpose.

Decision : https://instance.service-now.com/nav_to.do?uri=sys_decision_question.do?sys_id=2764a4a7b701230034d1d... 

Answer: https://instance.service-now.com/nav_to.do?uri=chg_approval_def.do?sys_id=45358a5db701230034d1da23ee... 

You can create as many decision or answer you need to generate approvals.

[Samiksha2]

Hi @shloke04 ,

I have created the Change policy and Decision. But the problem is eCAB approver  Answer is using in Normal change also. So if I am using the same Answer or creating the new one with same group , approver is not populating.

Thanks,

Sam

[shloke04]

@Samiksha2  - Can you share screenshot of emergency policy, decision and answer you have created to review this further.

[Samiksha2]

Hi @shloke04 ,

Please check the SS:

I checked if I am creating different Policy and added the different group then the group is populating. But client has asked for eCAB approval group only.