Flow error: Could not retrieve snapshot for the test

[Ivar Donado]

Hi guys,

I don't usually ask stuff here and rather try to figure them out by myself without bothering anyone else, but this time I can't seem to find a solution.

I've been working on a Flow for a while. A few days ago I added new items (a custom action that sends an specific notification and some logs) and it worked fine. Today I needed to add one more item, and before that I decided to test the flow but I'm getting an Internal Server error: Could not retrieve snapshot for the test.

I've been checking the changes performed and can't find the issue here. I even removed the actions I added last time but the issue persisted.

[Prasad Pagar]

Hi Ivar,

For which activity you see the error coming?

Thank you
Prasad

[Ankur Bawiskar]

@Ivar Donado 

please remove that custom action and recreate again

Refer below link on same issue and the solution/response from ServiceNow.

Unable to activate workflow in flow designer

Regards
Ankur

[Ivar Donado]

Hi Ankur,

I already tested by removing the custom action and basically rolling back the flow to how it was before I last worked on it. However, the issue persisted.

At the moment I'm recreating the flow in a new one. I'm currently in the 5th action (the custom action is placed right after the trigger of the flow, so it's placed as 2nd action) and it's working fine. My plan for now is to either find the issue while recreating it or recreating it completely and using it instead of the previous flow.

[Prasad Pagar]

Hi,

Did you checked this?

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0854481

Please mark my answer correct/helpful if applicable.

Thank you
Prasad