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‎07-07-2021 07:10 PM
Dear Community,
I would like to convert a few fulfillers into business stakeholder license. What i did was add the business stakeholder role to the group containing users. My question is now there are fulfiller roles as well in the group. Does this new role over write fulfiller roles? what is the best way to convert these licenses (technical). Thank you in advance
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‎07-07-2021 07:45 PM
You will need to remove the fulfiller roles from the group. If a user has both a fulfiller role and the business stakeholder role, the higher cost role will be what SN counts and the user will have the rights of the highest permission role they have. You will want to have either/or, not both. We recently converted a large number of ITIL users over to BSL, so I'm happy to provide more input if you have additional questions.
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‎07-08-2021 07:57 AM
It just depends on what roles you have. There could be others, but ITIL is the most likely. Many of those other roles in the group could be inherited through ITIL. Testing in the lower environment is definitely the right move!
If my reply has helped in any way, kindly mark it helpful/correct. Thanks!