GlideappCalculationHelper API is not working on a Record Producer

AdriaM · ‎12-19-2020

I'm trying to generate multiple RITM with a Record Producer and GlideappCalculationHelper API.

Script is not working. Nobody knows why?

var reqHelper = new GlideappCalculationHelper();
reqHelper.addItemToExistingRequest(current.sys_id.getValue(), <cat item id>, 1); // 1 is the qty
reqHelper.rebalanceRequest(current.sys_id.getValue());

AdriaM · ‎12-28-2020

Best Way to solve this is use Service Catalog Script API to create both Request and RITM needed and then abort record producer to not generate a new boid request item.

Here is the code:

// cat_item sys_id
var CN = '43d255771b812010c01fff37dc4bcbcd';

// Create new chart
var cart = new sn_sc.CartJS();

// add item to char
var item =
{
'sysparm_id': CN,
'sysparm_quantity': '1',
'variables':{
<item variables>
}};
var cartDetails = cart.addToCart(item);

// Checkout Chart
var checkoutInfo = cart.checkoutCart();

// Redirect record producer to new request item
producer.redirect='sc_request.do?sys_id=' + checkoutInfo.request_id;
producer.portal_redirect='sp?id=sc_request&is_new_order=true&table=sc_request&sys_id=' + checkoutInfo.request_id;

// Abort new boid request creation
current.setAbortAction(true);

View solution in original post

MrMuhammad · ‎12-19-2020

Please try this

var reqHelper = new GlideappCalculationHelper();
reqHelper.addItemToExistingRequest(current.getValue("sys_id"), <cat item id>, 1); // 1 is the qty
reqHelper.rebalanceRequest(current.getValue("sys_id"));

Note - GlideappCalculationHelper API doesn't work in the scoped app.

Regards,
Muhammad

AdriaM · ‎12-21-2020

Tested. Not Working.

MrMuhammad · ‎12-21-2020

Are you testing this in the global scope or custom scope? The API is not supported in the scoped application.

Regards,
Muhammad

MrMuhammad · ‎12-21-2020

Where are you running this script? Business rule on request table?

Regards,
Muhammad