Resolved! Help!!!Reference icon viewable for readonly field
HI ,requirement says, user can view Requested item reference icon on catalog task form. But field should be readonly. Any suggestion please thanks
Forum Posts
Resolved! How to pass catalog item variables to email notification
Hi all,I have a multiple choice variable named dual_monitor on a catalog item. It has two values yes and no. Also, It is part of a variable set. Once the user submits the order an event is fired which will send email notification to the approver to...
Can we have access to "com.glideapp.servicecatalog_guide_tabs.xml" called from Order Guide page ?
Hi ,Can anyone point me to if we can access "com.glideapp.servicecatalog_guide_tabs.xml" which is being called from UI page "com.glideapp.servicecatalog_cat_item_guide_view" .In UI page ,Its written as <g:inline template="com.glideapp.servicecatalo...
Resolved! Unable to edit knowledge article because the attachment opens
Hi! I have a KB that I posted that has an MS Word attachment. I'm trying to go back and edit the article, but I can't because when I click on the KB link, only the Word document downloads. So it appears as if the KB is a direct link to the atta...
Resolved! How to report on service catalog categories
How can I report on service catalog categories? For example, how many Hardware requests were raised last month? I cannot find any way to tie a REQ or RITM to the service catalog category it belongs to...Do I need to create a database view for that?
Resolved! contextual search how can I configure this button?
Hello,I have a contextual search, when a user searches it gives a list of "record producers". The user wants to simple click on the link and it should take him to the required 'record producer'.So I want to get rid of this button "Take Me To Form" ...
Resolved! How to autopopulate catalog item variables using sys_user table
I have a request form that needs to auto populate 4 variables based on the user that opened the request. The 4 fields are Project owner name, title, department and phone. These are all fields that exist in the sys_user table. I read through sev...
Resolved! Response SLA Definitions don't triggering due to conflicting Start and Stop conditions
SLA Resolution definitions are attaching correctly. Question - Is there a better approach and if not how do I access the previous value of the incident's state field so that it is available in my second BRSDA raises incidents in one of:AcknowledgedRe...
Resolved! Help with copying variables from an order guide into a field on the RITM
Hi All,Is it possible to copy values from a variable on an order guide to a matching field on a RITM?I have a variable called 'leaverdate' on an order guide and i would like this date value to be populated into the 'u_leaver_date' field on the RITM f...
Resolved! Inbound Email Script to Close RITM
An email sent out to "Requestor" to reply either "accept" or "reject" when catalog task is closed. This email is triggered from "sc_task" table. Can someone share how to use Inbound Email Action to close RITM if "accept" is replied?We'd created an In...
Resolved! how to get a variable on request item to populate on the catalog item short description
Hello Community,I am trying to get a variable called "ritm_short_description" on the catalog item to populate the "short_description" field on the request item.Here is the catalog item:Here is the variable on the catalog item:Here is how I would like...
Resolved! create record in backend form from service catalog request
Hello,I have a Catalog to submit a request for Hardware. User can select New or Existing. This is a reference to backend table. I want to create a new record in alm_hardware.do when user selects new and update an existing request .To achieve this, I ...
Resolved! How can I auto populate an employee ID based on the selected user?
I have a variable titled 'Facility Manager Name' (facility_manager_name) which is a reference field that allows the requester to look up and select a person. I would like to auto populate the 'Employee Number' (emp_number) field based on the person...
Running Transaction Issue
Hi All,I am getting an issue while submitting the record producer and approving the request. It is stuck on running transaction. I have on Geneva Patch 7.See the screenshot below:Please suggest how to get out of it.Thanks,Shamma
Resolved! Catalog Item Variables not showing on Catalog Task
Hi all,I am having a strange issue where I cannot see the variables on catalog tasks.I have configured the following:Added the variable editor to the task form.2. Added the variables that I want to display on the Catalog Task in the workflow.3. Set t...
