I want to trigger a email notification every 6 months to Article owner, Knowledge Admin and Knowledge Manager when a KB article is to expire, 14 days before. I have created an event, a notification and also a schedule job. I checked in event log, eve...
Good morning! I am trying to make the view of the user profile the same for ITIL and Non ITIL users. We have enabled searching for users on our Service Portal and want users to get the same experience on user profile regardless of roles. I found an...
I would like feedback from the Community on who (person or group) owns the CMDB. Is the ownership broken out into Classes or is the CMDB centrally owned and managed? Thanks in advance! Teri
Hi guys, When i run the orchestration workflow i am getting the error "Unable to find any validated MID Server based on status (degraded), and application: Orchestration" . I already have mid server which status is up.
Hello, I have a requirement to autopopulate current date time a field when we click on a link in the notification, I am trying to generate the URL using below: Click Here: ${URI+&sysparm_begin=gs.nowDateTime()} but this is just not giving me any...
Hi Guys, I am unable to make the below code work. I am trying to send an attachment via REST message by encoding it to Base64 first. The records are getting created in the third party system without the base64 bit. Any ideas? (function executeRule(cu...
is it possible to call a processor from a background script
Good Day Portal Experts, I am facing a challenge on CSS of Typeahead search widget where the client wants to change the color of the incident ( i.e. red ) and request ( i.e. black) in the search box result. Please refer to the attached image and gui...
Hello, Anyone here had requested a downgrade ? ServiceNow support say that it is possible but I'm not sure about the consequences. Thank you
I wanted the email option to appear when on a catalog task the same way that it does for incident.
Howdy, I am trying to use the user criteria to lock down two separate portals access to certain users, however despite the below documentation saying otherwise , I cannot see nor add to related list, the "who can view" and "who cannot view" user crit...
I have a table called xxx( same like RITM), When i apply some filter conditions i will get 82 HR ticket, Those hr ticket has 3 to 4 attachments for each ticket.now, they i some automation(script) that downloads each ticket attachments to respective f...
Hi, I need to clone my PROD instance over both my TEST and DEV instances and it's been some time since we last performed a clone. My first question is, does cloning have much impact on the PROD system whilst it's taking place and with that in mind, ...
I created a flow and used it in a catalog item, now there was an issue on the logic of the flow and now the flow context is in error state. How do you manually stop/cancel it? On the old workflow editor, you can simply cancel the workflow context but...
We created a flow using the new Flow Designer (Madrid version). We've set on properties to run flow as the user who triggers the request, however we need a specific action (updating of record) to be recorded as run by the system user. How can we do t...
