Global Search Results with Next Experience sorting

[lindacharles]

On the Global Search results page for San Diego using Next Experience clicking the "View All" for a section (such as "View all Task - Incidents") the page displayed is not a list display that is sortable.  Previously this page was a list display and you could click on the column headers such as "Created" or "Closed" to sort if you were looking for more recent tickets.  I don't see anything in the documentation for how to adjust this. Is there a configuration for this display?

[lindacharles]

So I put in a ticket with ServiceNow about this - they said this will be fixed with San Diego Patch 6 🙂

[ctsmith]

Installing patch 6 on our lower instances right now @lindacharles!

[ctsmith]

Looks promising in the release notes 

Search UX PRB1570699 KB1124163

The search group results link 'View all matches' does not show the list as expected when a San Diego instance activates Next Experience

In Rome, the link will show users a list. In San Diego with Next Experience active, it will show a UI with no filter. Also, when users search with a few keywords in global search there will be a list of matching records displayed. If users search for Knowledge, they can see a hyperlink option to view all records. When they right-click the hyperlink and open the link in a new tab, they observe a blank page.

Refer to the listed KB article for details.

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1124163

[ctsmith]

Well, I do see it's fixed.  Top right of global search results adds a UI Action to view in list view.