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Datasets in CMDB

Hello,Do we have a concept of datasets in ServiceNow CMDB like BMC Atrium CMDB? I wanted to bring in some CIs but do not want them to be merged to the production system until I check and confirm the CIs are valid and correct.How you guys are managing...

Geeky by Kilo Guru
  • 1302 Views
  • 4 replies
  • 0 helpfuls

Using Knowledge for a Glossary of Terms

Hi all,I'm curious if anyone has ventured into using Knowledge to somehow house a glossary of terms. If so, it would be helpful to hear about how you've structured things -- whether you're, say, committing all terms to a single knowledge article vs. ...

jeffblancato by Tera Contributor
  • 4176 Views
  • 6 replies
  • 6 helpfuls

How to restrict knowledge articles by location

Hello all,We got a request to create a function to show up the knowledge article search results base on the current login user's location.For exampe, the current login user located in China, then when he searches the knowledge articles, only the arti...

mandy_zhao by Kilo Contributor
  • 1460 Views
  • 4 replies
  • 0 helpfuls

Resolved! Self-Service - Layering content over an image

Hello all,  I'm in the process of customizing my company's self service portal and am having trouble understanding how to layer a portal menu over an image. Under the header is an image I created as a dynamic block. --  And here is the lower section ...

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tlgriffin447 by Giga Contributor
  • 1462 Views
  • 4 replies
  • 0 helpfuls

Large Data Exports (CSV/XML)

Hi guys,I am trying to export large amounts of data (> 500,000 rows) from service now, in particular, the metric_instance_list table as csv's. This data is to be pulled by a daily cron-job to populate another application which is reporting on these m...

rajabhadury by Kilo Explorer
  • 8757 Views
  • 6 replies
  • 0 helpfuls

Asset Search Page

Hello all,I am looking for direction on how to create a simple page where a user either enters in an asset tag number or scans one of our asset barcodes and clicks a button (presumably called Search) and based upon the asset tag # they are redirected...

template in jelly tag.

HI,I wanted to know where the xml file defined in template attribute of jelly tag<g:insert>example: <g:insert template="get_target_form_function.xml" />In this get_target_form_function.xml this file must be defined to excess that in <g:insert>

priyanayak by Kilo Contributor
  • 5140 Views
  • 2 replies
  • 0 helpfuls

Resolved! Run Powershell Activity Issue

I am trying to run a powershell script through run powershell activity. i am using 2 powershell run activity in my workflow first one is working fine but the second one is not executing and giving some error. but when i am executing it on my mid serv...

ravish2 by Giga Expert
  • 3961 Views
  • 5 replies
  • 0 helpfuls

Scheduled Job ECB Exchange Rate Load.

Hello, I have two situations where converting USD to another currency is required. Have tried to use the out of box scheduled job ECB Exchange Rate Load but it does not finish correctly. By that I mean it does not update all the currencies. There is ...

JimCheffer by Kilo Expert
  • 2209 Views
  • 3 replies
  • 0 helpfuls

Resolved! Help with Service Catalog notifications

Hi everyone, I hope someone can help this newbie administrator We're working on configuring our Service Catalog and I'm trying to customize an email notification. Am running into roadblock.We have configured our Service Catalog to allow users to inpu...

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LMHoffman by Kilo Expert
  • 2792 Views
  • 13 replies
  • 0 helpfuls

Resolved! GlideDialogWindow & ShowLoadingDialog

I'm trying to implement a loading pop up using both the GlideDialogWindow & the ShowLoadingDialog as below... showLoadingDialog();   var loadingDialog = new GlideDialogWindow("dialog_loading", true);   loadingDialog.setTitle('Loading CIs please wai...

Using a Wizard for a Service Catalog Item

I've searched through the forum but haven't seen anything that was clear to me but is it possible to use a wizard for a service catalog item? We currently have a service catalog item called 'Unit Number Request' that the department would like to conv...

Community Alums by Community Alums  
  • 2260 Views
  • 5 replies
  • 0 helpfuls