Group preventing email notifications/surveys from being sent out.

[OdaineE]

Hello all, 

New to the ServiceNow Platform and currently working on a ticket that a company requested to have a group created that would allow them to add and remove users freely to the group that would prevent those users from receiving any email notifications or surveys from being sent to them.  I figured the easiest route would be to create the group and set a business rule under the sys_email table that has the When to Run filter condition  "Type is Send-Ready" and Action set field values "Type to Send-Ignored".  The roadblock that I have come upon is that I am unable to add a filter condition for the group under the When to Run filter condition as group is not a choice in the dropdown even after showing related fields.  Is there another way to go about resolving this ticket?

Thanks, 

Odaine Earle

[Paul Curwen]

Have you tried Notification Filters?

https://docs.servicenow.com/bundle/tokyo-servicenow-platform/page/administer/notification/task/t_Not...

If this helps please mark as Helpful/Correct

[OdaineE]

I tried a notification filter applied to the Incident table with "Group list contains GP No Notification (The group I created) ".  I added a user to the GP No Notification group and created an incident with that user and it still doesn't seem to work.  Am I using the Notification filter incorrectly?

[Nia McCash]

Not saying this is the ideal solution but it's the first one that comes to mind for me...

I would create a Business Rule for the Group Member [sys_user_grmember] table. When someone is added/removed from the group in question, add/update their Notification Messages [cmn_notif_message] appropriately. In the  cmn_notif_message table, you can add a filter of 'Unsubscribe' to the notification that you want to mute for the user.

[OdaineE]

I'm not quite sure what you mean by add/update their Notification Messages in the cmn_notif_message table appropriately.  Is that something that you will need to add/update manually or once they are added to the group they would be updated automatically?  So far I have created a business rule on the sys_user_grmember table with a When to run condition of "Group is GP No Notification"  the actions tab is currently empty because I don't know the necessary steps to move forward. 

Thanks, 

Odaine Earle