gs.addInfoMessage not working in onBefore business rule?

[Mitch Moses]

Trying to create a popup after this business rule runs, but it's not working.

(function executeRule(current, previous /*null when async*/) {
	
	// Add your code here
	var gr= new GlideRecord('cmdb_ci');
	gr.addQuery('sys_id',current.cmdb_ci);
	gr.addQuery('sys_id','!=','89c9a7130fe6bec07122abf8b1050eea');
	gr.addQuery('sys_id','!=','81c8ec22dbf13700d82851d7f496199f');
	gr.query();

	if(gr.next())
		{
		if(gr.name)
			{
			if(gr.u_linked_business_service)
				{
				current.business_service = gr.u_linked_business_service;
			}
			current.company=gr.company;
			current.location=gr.location;
	
			gs.addInfoMessage('Hello');// doesn't work
		}	
	}
	

[Jaspal Singh]

Hi Mitch,

Can you check link once.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.

[Mark Roethof]

Hi there,

Like Jaspal already mentioned, try debugging your code with for example gs.info statements (Jaspal mentioned gs.log, also fine). This could shorten your search a lot, if you spot quicker where the code is stuck.

Though something I did already notice about your addQuery. Your querying a sys_id (which is unique) and also querying twice on sys_id !=. This doesn't make sence? I would say first rethink your addQuery.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

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LinkedIn

[Mitch Moses]

The issue I am having is that I have put the gs.log before and after my gs.addInfoMessage. The gs.log appear in the logs, but addInfoMessage doesn't pop up? Maybe it's something wrong with my setup