Good morning! Do any of you create/publish release notes for the changes you make in the system? If so is there a template you use? Did you set them up in the Knowledge base? I'd love to see/hear how you handle this.
Hi community, I'm actually facing an issue about search on Service portal. Indeed, when searching a term, only one letter can set the results KO : - when I'm looking for "contentieux", Service Now founds a catalog item with this name - when I'm looki...
Hi, In the highlighted line i have calculated the avg of the request days calculated(highlighted in yellow). However I have to calculate the median value for the requested days. How can I achieve this? var task = new GlideRecord('x_snc_aob_test1_re...
Hi all, I have an interesting requirement that I'm very much struggling with. The end goal: When an inbound email with the desired conditions is received, it triggers a flow. The flow submits a catalog item request. This catalog item has a HTML v...
Hi, I have loaded some records through Data source using JDBC connection. More than 6000 records got inserted into my custom table. But when I checked the same table after few minutes, the table is empty with no records in it. I did checked for the d...
Hi we are trying to send email to test instance from outlook but not receiving the email in test instance. I have enabled inbound email Still not receiving. How can I get email from outlook to my test instance
I have checked the OOB Knowledge Base and there is this option called: "Disabled suggesting".What is this suggesting feature by the way?
I have a need to download the attachment from approximately 1000 records that are on a table. I can do a query to sys_attachment in a background script to return these records, but I am unable to find a way to either "open" this records via script (...
HI All, I am having issues getting a new System Property Category to display on the Incident Properties page. I have set up the category with it's properties (below). In the module Incident Properties I have it set up to link type URL (from argument...
Hello, I have a background script that I need to be able to sort records by state. My state has several choices: Pending, Verified, Cancelled, Expired. The way this needs to be sorted is by most recently updated and pending state. All pending records...
Hello, I am getting this message when I try to create a new client script: New client-scripts are run in strict mode, with direct DOM access disabled. Access to jQuery, prototype and the window object are likewise disabled. To disable this on a per-...
Non logged in users are not able see any images on portal. I have created tabel level read ACL on sys_attachment table for public users. Also I have added this attachment table under sys_public list also. Still not able to understand the issue. Can a...
Would it be possible to send notifications for CC addresses only? I'm defining a Notification with no To Address and setting the CC address in Mail Script as email.addAddress("cc", "hoge@domain", "User"). When I start this notification, E-Mail is not...
I am running locally a new instance from track and the Filter Navigator does not appear and I cant seems to get it back - it seems that the all screen just showing some report and there is nothing else - I tried some different URLs to my local instan...
Problem: Catalog Task data pills are grayed out if the Catalog Task was created under an IF logic. Description: I have a number of catalog tasks that get created in my Flow. Some of them are created under an IF logic that looks at a catalog variabl...
