Hi When I activated Service Portal Analytics plugin (com.glide.service-portal.analytics) the Dashboard Color is green like (Ex1) but now when I saw recently the dashboard color of the Dashboard changed(ex2) is there any way to change color or...
Hi, Is there a keyboard shortcut to enter a TAB character in a string field, such as a record's description field?
I would like to know the procedure to change my email address for my webassessor account. Actually I have two accounts currently: One with my firm email – This has my CAD Madrid exam certificate attached to it. Other on my personal email – This has ...
I have created a flow designer with trigger condition as inbound email and I am looking up records in a custom table. I have added a few conditions for it. If multiple records are found matching the conditions, I want to return a particular record. I...
Hi, I am importing CMDB data from a third party source with IH-ETL (IntegrationHub ETL). I have created a REST (IntegrationHub) Data Source with JSON format. In the Data Source, I have enabled the 'Use Batch Import' and set the Batch Size to 2.000 re...
A new instance was setup not long ago. Let's call it instance B. Then another instance--call it instance A--was cloned down to instance B. One more note to add is ServiceNow did push down the multiSSOv2 update. It's likely not a factor but it's worth...
i want to create a "<p>" element in my html with angulajs how can i do? if(response.data.prefReport.length){ getReport(response.data.prefReport); }else { //code here... } html: <div> <div style="width: 60%;margi...
Ran a test in non-prod instance, where we disabled "ServiceNow SMTP" email account and created another authenticated email account.Email sent from an authenticated session was delivered to an unrestricted distribution group. From there it was success...
I created a Knowledge Publish workflow to include an additional approval for publishing KBs with certain categories. I updated the knowledge base to point to the new Knowledge Publish workflow. I can see the new workflow and updated knowledge base ...
I'm confused on what exactly is a module. From a system standpoint, modules are links categorized within application menus. However, ServiceNow sometimes calls ITSM and others a "module", but they are not literal modules within the platform. Clarific...
Hi, We have a variable on a catalog item. When the item is ordered, on the RITM, the varibale (lookup select box type) is read only. The support can't copy/paste the value in it. The other field of the form like the RiTM number are read only too bu...
Hello all, We are on Quebec currently and I have gone to the Subscription Management page and see that it shows how many ITSM Pro and other subscriptions we currently have purchased. However, under the "Allocation" part of the grid, it shows zero (0)...
I was looking for documentation on the use of 'Connection Strength' on the Relationship Form. The field still exists in San Diego, but in the CMDB documentation I cannot found anything about the field. Am I looking in the wrong place, or is it likel...
Hi All, I am trying to consume the REST API in data stream flow action and when i test it then facing an error. PFA. However, this works fine in postman client tool. Could you please advise me on how to fix this.
Hi Team I have created one URL field on work order task table . That field is working properly for desktop , whereas for mobile it is behaving like multiline text rather than URL . When I click on it , it does not take me to URL page . Any suggestio...
