Resolved! How to automate the rotation of an API Key
Does anyone know how to automate the rotation of API Key used for credentials?
Forum Posts
Resolved! Report does not display record producer variable data
I am trying to create a report on an Incident record producer that displays the variable record data. It is a very simple list report with a single variable called Building. I can get the label to display in column, but the data is hidden. Here...
Link Unfurling Flow Error
Hello Everyone, I have query on link unfurling flow. Flow got an error during execution: Flow Designer: Operation(Link Unfurling .a1a21ed6c3c3201032480d1eb540ddd2.1d6256d6c3c3201032480d1eb540dd22) failed with error: com.snc.process_flow.exception.OpE...
Resolved! Runtime value truncated due to Glide Property Setting - Flow Designer
Hi All, @Ankur Bawiskar We upgraded to Rome recently since then OOB Flow Action "List Convert to Array" is throwing error. Please help. Thanks!
How to create a Icon on form header on platform page.
I want to create a static icon on all the forms header in platform pages of ServiceNow just like we can see the Attachment icon(paper clip) on all the tickets. And whenever user will click on the icon it should redirect us to a another page (Basical...
Make field editable to only sys admins
Hi, I have created a custom field on sys_user_group table. I want only sysadmins should be able to edit that field. I know that we can do it with ACL. But I'm not sure if this can be done with UI policy or client scripts. Suggest me which is the be...
Change Dictionary names of CMDB table fields
Urgent ! Hi, I need to change the dictionary names of about 300 fields in different custom tables (also the field types). Since we cannot change the dictionary names and it is also not recommended, I wanted to look for options on how can we rename th...
What role should be given to a User to modify a business rule under APM scope
Hi, I have a business rule under the APM application scope. Which role should I give for a user to access the business rule and edit it Thank you, Gowtham
Resolved! pop up view not working as expected
Hi I have changed the view for instancename.service-now.com/sys_user.do?sysparm_view=sys_popup,sp to remove some fields. I had assumed that changing this would only change the popup for Service Portal view, however no matter what view I have selecte...
Discovered CI Classified - not added to CMDB_CI
Few issues, Post discovering IP Ranges, 60% coming back with valid classification and 40% stuck "Active, couldn't classify" for the devices like as an IP Switch/Router/Server/Printer 1. When taking one of the riverbed appliance and working through t...
How to create Approval Sub Flow with a script in Flow Designer?
I'm trying to convert my Workflows to Flow Designer and I want to use Sub Flows for repeatable actions. In most of our Service Catalog workflows, we require departmental approval before we fulfill the request. Since the approval is based on who requ...
Resolved! When an email is sent from an incident or task, the Updated field doesn't get updated with the same date the email was sent.
when working in tickets we usually use the ... icon to send emails from the ticket, so the email is added in the ticket notes.Users are asking why when sending an email form within a ticket the updated field doesn't get updated with the same date/tim...
Resolved! Can we set up Automatic Email Replies for off-domain emails?
Following the doc (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html) we have added a new Inbound Action that I thought would apply to all incoming emails from an accepted ...
Resolved! Content_Admin Access
We are looking to allow people to edit some content blocks (HTML Pages, iFrame, ETC) on some dashboards. We see that we need to use the group content_admin, but we are not certain if this will over extend permissions. I looked around but was unable t...
How can I see the full category tree in the Knowledge base form list?
Hi, We have a knowledge base with several top categories for articles. Each category has subcategories, sometimes these have the same title as in other top categories (for example subcategories with country codes for different countries). In the know...
