Guided Tour Redirect at End
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05-05-2026 08:25 AM
I have a guided tour on a custom service portal page and i want to redirect the user to another page when they finish the guided tour. How can i do that ? Any tip is welcomed.
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05-05-2026 08:42 AM
Hi @rceia
Ref: KB0819823 Opening Guided tour on a portal page redirecting user back to portal
KB0725875 Guided tours : How to show a step(on a different page) after the user clicked on a link.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-05-2026 08:42 AM
Check this one as well.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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05-05-2026 02:04 PM
Hello @rceia
I believe as of now this functionality is not available because the "Complete" and little x button in the Guided Tour Conclusion step (the last one) aren't available for any such action however the conclusion text can have html href with which you can educate the users to click on this link.
Always validate such information with ServiceNow via HI Case and if the solution is available, then please do share here.
Hope that helps!