HELP - I do not have access to my previous work email, nor do I have access to my MFA codes. I CANNOT access my NowLearning to get to my certifications for the delta exams. SN is NOT responding to any emails or tickets I create to help me remove the

charlesemyers
Kilo Contributor

‎07-13-2022 07:25 AM

HELP - I do not have access to my previous work email, nor do I have access to my MFA codes. I CANNOT access my NowLearning to get to my certifications for the delta exams. SN is NOT responding to any emails or tickets I create to help me remove the old MFA associations. Can anyone provide any help?

I cannot change my email on my SN id, because I have to have MFA. I cant change my MFA to email because again I have to have MFA before I can change it. And I don't have access to the old email.

This is a complete stoppage with no solution that I can find.

 

 

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4 REPLIES 4

Eli7
Tera Expert

‎07-13-2022 07:52 AM

Hi ,

I tried to open a case and share your link but looks not quite straight forward for another user.

I recently changed partners and I created a new account on my learning then I opened a help case and added the details of my older now learning account and asked for my certifications to be transferred. This was processed within a reasonable time.

 

I propose you follow:

https://nowlearning.servicenow.com/lxp?id=nl_kb_article_view&sysparm_article=KB0010300&sys_kb_id=1f89fd1347e459dcdbaf1162846d4360&spa=1

Good luck!

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Community Alums
Not applicable

‎02-29-2024 11:28 AM

Hello,

 

I have the same issue, Did ServiceNow replied you and helped?

 

Thanks Olga

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Ellie5
Tera Contributor
In response to Community Alums

‎03-02-2024 12:46 AM

Hi Olga,

Yes as my outline above I opened a case and my certifications were transferred to my new employer account. Are you working for a SN partner? If you do you should be able to access NowLearning with your new work email and open a case put the older work email as reference and ask that your certifications are transferred.

Good Luck!

Ellie5
Tera Contributor
In response to Community Alums

‎03-02-2024 01:08 AM - edited ‎03-02-2024 01:14 AM

Hi Olga,

 

I recently changed partners and got a new account on nowlearning then I opened a help case and added the details of my older now learning account and asked for my certifications to be transferred. This was processed within a reasonable time.

 

Check KB:

https://nowlearning.servicenow.com/lxp?id=nl_kb_article_view&sysparm_article=KB0010300&sys_kb_id=1f8...

Good luck!