Help Text on Risk Event Record

MarisaW81535484
Tera Contributor

Hello, 

 

I am having trouble getting help text to show up on the risk event workspace record when I migrated update sets from a Dev to a Test environment. In the Dev environment the help text is stored on the Hint field in the Field Labels and shows up as tooltips in the Workspace without any configuration needed. In the Test environment, the help text was transferred over via update sets and it is stored in the same Hint field in the Field Labels but the tooltips do not show up in the workspace. Why is this the case? What can I do to get these to show up?

 

I have also been exploring Field decorators for these fields however, the field decorators do not show up on reference fields or checkboxes. Is there a certain way I can configure them to show up on these fields? Or are there other ways I should explore to get this help text to show up?

1 ACCEPTED SOLUTION

Hemanth M1
Giga Sage

Hi @MarisaW81535484 ,

 

Please enable this - again its only for you!

 

HemanthM1_0-1766030905126.png

 

if you need to enable for everyone(Users don't set this preference yet), set this user preference to true (as always - please test before it goes to prod )

HemanthM1_1-1766031081336.png

Hope this helps!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

View solution in original post

3 REPLIES 3

Hemanth M1
Giga Sage

Hi @MarisaW81535484 ,

 

Please enable this - again its only for you!

 

HemanthM1_0-1766030905126.png

 

if you need to enable for everyone(Users don't set this preference yet), set this user preference to true (as always - please test before it goes to prod )

HemanthM1_1-1766031081336.png

Hope this helps!

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Hi @MarisaW81535484 ,

 

If this response answered your question, pls close the loop!

 

Accept and hit Helpful if it helps.

Thank you,
Hemanth
Certified Technical Architect (CTA), ServiceNow MVP 2024, 2025

Thank you for your help!