Help understanding ownership groups?
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01-31-2020 09:19 AM
I'm trying to understand how to utilize ownership groups. We are on the Madrid version of knowledge. Our organization has a lot of people moving around, so sometimes authors leave and articles become neglected. I was hoping that we could have ownership groups essentially replace the author field, so that no specific individual is assigned to an article, only a group is. And that way, even when an author leaves, the rest of the group will receive notifications when articles retire, and any of them can go in and update it.
Currently, we have the option to associate both an author and an ownership group with an article. So my question is, what is the purpose of having both? Is the ownership group just for approvals?
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Knowledge Management
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01-31-2020 09:37 AM
Check out the database column name of that field. That doesn't sound like something OOB, so I'd say you could make it into whatever you wanted/needed it to be so long as you don't compromise the reason it was originally built (assuming that reason still exists)
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01-31-2020 09:37 AM
Knowledge ownership groups manage article approvals and feedback. Take a look at this documentation for more information. It gives you a break down of what they're designed to do:
