Hi, I have created a custom field on sys_user_group table. I want only sysadmins should be able to edit that field. I know that we can do it with ACL. But I'm not sure if this can be done with UI policy or client scripts. Suggest me which is the be...
Urgent ! Hi, I need to change the dictionary names of about 300 fields in different custom tables (also the field types). Since we cannot change the dictionary names and it is also not recommended, I wanted to look for options on how can we rename th...
Hi, I have a business rule under the APM application scope. Which role should I give for a user to access the business rule and edit it Thank you, Gowtham
Hi I have changed the view for instancename.service-now.com/sys_user.do?sysparm_view=sys_popup,sp to remove some fields. I had assumed that changing this would only change the popup for Service Portal view, however no matter what view I have selecte...
There are often some warnings and errors in the log. It seems that it is not output by me in the script, but the system log, but the log shows that it was created by me Is there a way to know where a log is output from? If there is no way, someone kn...
Few issues, Post discovering IP Ranges, 60% coming back with valid classification and 40% stuck "Active, couldn't classify" for the devices like as an IP Switch/Router/Server/Printer 1. When taking one of the riverbed appliance and working through t...
Hi, I need use case/ scenerio on HR virtual agent. Any help would be appreciated.. Regards, Afsar
I'm trying to convert my Workflows to Flow Designer and I want to use Sub Flows for repeatable actions. In most of our Service Catalog workflows, we require departmental approval before we fulfill the request. Since the approval is based on who requ...
when working in tickets we usually use the ... icon to send emails from the ticket, so the email is added in the ticket notes.Users are asking why when sending an email form within a ticket the updated field doesn't get updated with the same date/tim...
Following the doc (https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/notification/concept/c_InboundEmailActions.html) we have added a new Inbound Action that I thought would apply to all incoming emails from an accepted ...
We are looking to allow people to edit some content blocks (HTML Pages, iFrame, ETC) on some dashboards. We see that we need to use the group content_admin, but we are not certain if this will over extend permissions. I looked around but was unable t...
Hi, We have a knowledge base with several top categories for articles. Each category has subcategories, sometimes these have the same title as in other top categories (for example subcategories with country codes for different countries). In the know...
there is an option on the top of service portal header menu. That option should be visible only to the members of certain group. can anyone guide me with this issue?
What is OR operator in jelly script?
Good morning! Do any of you create/publish release notes for the changes you make in the system? If so is there a template you use? Did you set them up in the Knowledge base? I'd love to see/hear how you handle this.
