How can Child Incident should use Parent Incident SLA
As incident is created SLA gets attach to it and as I create child incident to that parent incident. Same SLA should be attached to child incident. How would I get this?
Forum Posts
Resolved! How to find integration configuration in instance?
We have Lumen integration in place in our instance. I want to find the integration configuration. The team who implemented the integration is not working with us anymore and there is no documentation present for this integration. The integration cre...
Log4j library of Mid Servers
The Now Support KB article about Log4J (https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1000959) says: The MID Server, similarly, is not vulnerable to this exploit but does contain an unused, but potentially vulnerable, versio...
Resolved! Virtual Agent Device Type
Hi,Does anyone know how I could configure the Virtual Agent greeting, that it could recognise where the conversation was instigated from, ie Portal, Microsoft Teams or Slack. The reason I wish to do this is because frustrating all three apps have dif...
Resolved! Survey thanks message
Hi All, Once i submit the survey on Portal the "Thanks for taking the survey, your opinion counts!" wont appear instead i see a blank page. Please see attached We started seeing this issue after upgrading instance to LONDON. Thanks Sirish ...
Installation success or error status: 1603
Hi Guys, Im in the process of automating the mid server install using the supplied powershell script from service now (SilentInstall.ps1). When running this script it keeps failing with: Installation success or error status: 1603 ..Its very much an e...
Have you ever tried updating data with XML import?
Hi developers, I always update data with using import set table and transform map. And Recently I came to find that we can also update data with xml import. Has anyone updated data with xml import? and Is there any demerits compared to updating data ...
Resolved! How to autopopulate assignment group if the logged in user is a part of a single group
Hello, Can anyone help me achieve this requirement, as I need to auto-populate the assignment group of the incident record if the logged in user is only a member of a single group and that single group should have atleast an itil type? This is ONLY f...
Resolved! Notification to Assignment Groups
Hello, When a incident is assigned, we have the out of the box notification that is supposed to email all members of the assignment group the incident has been assigned to. There are 2 issues:1) It only works for the assignment groups created when w...
Integration Hub Vs Integration
Hi Friends, I would like to know the difference between Integration Hub which is a part of flow designer VS Actual Integration where some of the integrations are carried out using Rest and Soap methods. Please elaborate Regards Siva Teja
Is it safe to clear the sys_tiny_url table?
The sys_tiny_url table on our instance is very large. We see there are some entries whose "Last Accessed" value is more than a year old. Reading on the purpose of sys_tiny_url it seems like its something that can be generated or cached on demand. Is ...
How to populate data in particular domain in transform map/import set table.
Hi, I am trying to populate a data into transform map via an import set table in a domain-separated environment. I wanted to populate the data in a particular domain let's say XYZ domain. By default, it is populating in the default global domain. Als...
Resolved! How to send email if notification unchecked to "send to event creator"
Hi , I need help from anyone can give me some idea on this . I want send email notification only if user belongs to "u_userslist" field value on incident . Now what the issue, 1- Notification when "send event creator" check box "True" : Then if I am...
Resolved! Where are REST API call timeouts logged?
We are considering our REST Notification API request timeout value from 60 seconds to 120 seconds. Before doing so, I would like to see how many of these inbound REST calls are hitting the 60 second timeout. Is there a place in logs or the ECC queu...
Average Age of Open Incidents
Can anyone please explain me what are this parameters on "Average Age of Open Incidents" performance analytics report and how this works
