Hi, I have a transform map where serial_number is the coalesce. But we need to avoid duplicates to create based on a custom field "corporate_number. So when importing the records, we need to make sure there is no record that has the same "corporate_n...
Dear SNC I created a Dashboard with a report.Now I want to define a default sort order for the columns for everybody who is opening the dashboard. I can only change it for my dashboard, how can I change it globally for everybody? Any help is appreci...
Hi, Can someone help me with how to trigger Notification from Business rule. I want to trigger notification to assiged_to on ScTASK. This is the script that i have added: var gr1 = new GlideRecord('sc_task'); gr1.addEncodedQuery('active=true^stateIN-...
Hello SNOW community, I would like to know the retention period for attachments added to a form or perhaps where to find it. Note: I have created a scoped app with a table extending Task. In case, this affects retention time. I did some searching but...
I'm building a component and I'm having hard time figuring out auto refresh. The requirement is this: Component should be refreshed if there hasn't been user interaction for a set timeIf user interacts (changes the content that is shown), the refresh...
Hi, this is my first time posting, so please correct me if this is the wrong forum or topic.A client has provided me with a list of applications they want to remove from the Application Navigator. These should only be removed if the user has a specif...
I have a mail script returning setFrom and setReplyTo I've added this mail script to these client templates But when I click the reply/forward buttons in workspace the From and Reply are still the instance default email address.
Observed on the instance the Roles are getting assigned to users repeatedly as a duplicate record. Could any one help me understand this scenario of how Roles are getting imported from the AD. The LDAP server import schedule executed every day for ...
Hi All, Can you please help me with this Create one header menu named as "Incident" which will display the count of incidents assigned to the logged-in user. In the header menu of the service portal, I wanted to show the number of incident counts. ...
I have created 4 Encrypted text field in the incident form. And also created two record producer. I want to map 3 fields in record producer to incident form's 3 encrypted field. That time , i want to hide rest 1 field. I have done it through ui poli...
How do we sort and/or filter items in the Agent Workspace Search? Often, agents have a large list of items that are too big to read through to find the correct item.
On the platform side, on a form that is part of a custom table, there is a grouping of checkboxes (true/false) that need a heading. I don't want an Annotation because I have UI policies in place to hide these checkboxes if a certain other field is se...
Hi, I am developing a custom app with App Engine Studio. Can I assign the agent workspace user role to a user or should I request a subscription to the agent workspace CSM (or ITSM)?
As a developer, I need to translate all Guided Tour messages into multiple languages dynamically.For this, I am creating UI Message (sys_ui_message) and Translated Text (sys_translated_text) registry keys when possible for all messages.However, I'm h...
I'm using import sets to load and transform data in our CMDB. The data loads pretty quickly but the transformation process takes a very long time (sometimes more than a day and hence overlaps with the next daily load) because of all the business rule...
