Hidding Variables in the TASK form

ReynoldT
Tera Contributor

I have a record producer which output a task. There a 40+ variables which I filter using UI Policies depending on some questions the user answers. The user may only fill 10 of them in the initial form. When they hit 'Submit', all 40+ variables are listed in the TASK even the user only needs to see the 10 they filled. Is there a way of removing(filtering) the ones that are not needed? I've try selecting 'Applies on Catalog Task' and Applies on the Target Record' options, but it has no effect. All variables show.

2 REPLIES 2

Bhavya11
Kilo Patron

Hi @ReynoldT ,

 

Please follow this thread 

 

 

Please mark helpful and accept the solution if this helped for you

Thanks,

BK

Ankur Bawiskar
Tera Patron
Tera Patron

@ReynoldT 

you can create a catalog UI policy which applies on Target record and hide those variables

It should work provided the variables you are trying to hide are non-mandatory

If any of those is mandatory then it won't be hidden

share your configuration screenshots.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader