How can we have UI Action button present in agent workspace in ServiceNow

[adityaj828]

My requirement is as per the request , need to have ui action named publish article , which is present in knowledge article table in form when the state is in pending retirement then author can publish article by clicking on publish article ui action which is visible to Author only for that knowledge article in knowledge article table record . 

Similarly , Now the requirement is to make this UI Action, Publish article visible in the agent workspace also in the same condition . How can we achieve this .

The way publish article ui action is visible on the knowledge to only author of this knowledge article , the same we need to see the author can see the same ui action present in agent workspace in knowledge article record for which they are tagged with .

[Marc Mouries]

Hi @adityaj828 , 

The Agent Workspace that you are showing in your second screenshot has been phased out and support ended in March 2024.

We recommend existing customers migrate from the Classic UI and/or Agent Workspace experience to the Service Operations Workspace (SOW) to take advantage of the latest capabilities and align themselves to benefit from ServiceNow’s future investments.  

See FAQ for Service Operations Workspace

When you configure UI actions on the KB table, you will be able to see them in the new Service Operations Workspace.

To make your UI Action "Pubish article" visible on the SOW:

1) Go to your UI action, scroll down to the bottom

2) Check the option "Workspace Form Button "

3) and to the right check the option "Format for Configurable Workspace " 

If you want to change how and where the UI Action appears, you need to configure the UX Form Actions Layout "
Knowledge Actions" ( https://YOUR_INSTANCE.service-now.com/now/nav/ui/classic/params/target/sys_ux_form_action_layout.do%...