How do I associate Ownership Groups with Knowledge Articles?

Sherilyn M_
Kilo Contributor

‎01-17-2020 03:26 PM

We have knowledge Ownership Groups enabled, but now that I have created these groups, I don't know how to associate them with articles. When I create a new article or open an existing one, there is no field on the Knowledge form to enter an Ownership group. How do I make that field visible?

Thanks!

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The Machine
Kilo Sage

‎01-17-2020 03:49 PM

You'll need to enable the Ownership Group property in the Knowledge Base properties page.

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shaik riyaz1
Tera Contributor

‎02-05-2025 10:12 PM

@The Machine i have enabled the properties and there is a client script associated with it and i have deactivated it but still the 'Ownership group' field is not visible on the form and i have created a UI policy to make the field visible. Now the field is visible and when i enter the value and save the form then the value got cleared instead of being saved.

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