Trigger KB articles to new users when they added to a specific group

[Rini1]

Hi all,

Just wondering if its possible to trigger a kb article to the new user, whenever a user gets added to a specific group. Started with creating an after insert Business rule on 'sys_user_grmember' and not sure how to proceed this. I would like to know if this is possible to implement. Any guidance would be much appreciated

Thanks

Rini

[Viraj Hudlikar]

Hello @Rini1 

As per your requirement what you mean by trigger kb article? Are you saying to send email with kb article link or what, please elaborate so will be able to guide you.

If your answer is yes then a flow on Group member table which will be when record is inserted and group is your required group then send email activity which will have kb article link to user who was added newly.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Rini1]

Yes whenever a new user/ existing user is added to a group, an email along with KB article should be sent to the newly added person.

Thanks

Rini

[Viraj Hudlikar]

@Rini1  - So as I told you create a flow which will have trigger as when record is created in Group Members table and Group selected is your desired one as you need for only one group.

Below is sample of flow:

I created an event also to trigger from flow which is associated with email notification created by me. Event is created under table Event Registry[sysevent_register].

Notification as below:

Now in body you want KB Article to be displayed so create a mail script do gilderecord over KB article you want to showcase and just return body field as shown below.

Now when I added a random user to group my flow was triggered as it met condition and triggered an event which fire a notification.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[Viraj Hudlikar]

Hello @Rini1 

I believe you are doing great.

Did my reply answer your question?

If my response helped, please mark it correct and close the thread so that it benefits future readers.

Thanks & Regards
Viraj Hudlikar