How do I check to see if a Mid Server is connected to my Instance?

Ethan17
Kilo Expert

I'm a new ServiceNow administrator and still learning my company's configuration. How can I check to see if we have a Mid Server connected to my Dev or Prod Instance? I don't think we use it, but need to confirm due to some of the upgrades coming down the line.

1 ACCEPTED SOLUTION

@Ethan 

you must not be having the appropriate role to view that module

you can visit this table and check

ecc_agent.list

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

View solution in original post

4 REPLIES 4

Ankur Bawiskar
Tera Patron
Tera Patron

Hi,

simply visit this module and check the status is Down or Up

find_real_file.png

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Thank you sir! I don't even see the module installed in my instance so it must be safe to assume we don't have mid servers.

@Ethan 

you must not be having the appropriate role to view that module

you can visit this table and check

ecc_agent.list

Thank you for marking my response as helpful.

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards
Ankur

Regards,
Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader

Ankur,

The ecc_agent.list worked. I was also able to find the module and see that I don't have the correct roles to see it in navigation. This will probably answer some of my other questions too.

Thank you!

Ethan