Hi.Seems like the indexing of new article stop working this weekend.All new KA created after sunday evening is not searchable in our knowledge base, anywhere.We can view the new KA from Knowledge - Homepage - KnowledgeBase, when they are listed as la...
I have one import set table defined that will hold data for three (3) different classes: 1.) cmdb_ci_ip_firewall, 2) cmdb_ci_ip_router, 3.) cmdb_ci_ip_switch. In the import table, there is a class field that tells me what class the data needs t...
I would like to send out URL links to catalog items in our service portal. If I just copy the current URL that I am on when accessing the item and send it to someone the link pops up a authentication box.https://xxxx.service-now.com/sp?id=sc_cat_it...
How do I add the Task SLA tab to incident form? I cannot find this anywhere in the Form Design window...Do I need to set something up beforehand? I do already have my SLAs set up from express, however I would like to add response SLAs in the future.
All Service Portal homepage have <instance_address>/xxxxx?xxxxxxxx as URL. My employer is concerned the security even it is for internal users. The leadership wants to make the internal service portal URL to look like https://<company_name> Service P...
Is it possible to integrate external federated search tools to also search the ServiceNow cloud and access HR knowledge articles including the meta data/security profile so that the right knowledge can be shown to end users?Scenario: Client is using ...
Hi . Does anyone know how to delete an KB article template ? I am at home working in dev but at work ( in test ) I began creating article templates for my employer and somehow I managed to create a situation where , when I click on create new articl...
Hi Experts, I have requirement entire import set need to ignore if particular field is nil. Eg - Excel sheet have 10 rows. At row 9th field x==nil then entire transaction need to ignore/skip/kill How to achieve this scenario? I have search other co...
HI Guys , I am completely newly to Servicenow. and my query is what is the difference between scoped application and global application? and from docs i got to know, there is a restricted access to Scoped application. and also few method...
In this Knowledgebase article, the author recommends to build an On Before Query Business Rule to filter the records that should not be displayed, so the list renderer would not have to decide wether the record should be displayed. Now I don't fully...
I believe the answer to this is no, but wanted to throw the question out there to see what I get back. I do know that I can create a Notification Event, which then fires a standard Email Notification which can include HTML. But, it would be nice ...
I am getting errors on an update to a form section (sys_ui_section) record when I preview the remote update set. This record contains the main form section layout for a new table also created with this remote update set. The new table is called u_tra...
What is the difference between the below two ways of instantiating an object to a script include (class) Way 1: var obj = new scriptIncludeName();obj.functionName(); Way 2:var obj = scriptIncludeName.create();obj.functionName(); Both methods do the...
As you can see from the list screenshot below when I hover over the reference icon it displays a certain number of fields. However, this is not all the fields that are on the form. It also contains another section called Building (see second screensh...
We recently switched from the knowledge instant publish workflow to the knowledge - approval publish workflow. As a result, we have some articles stuck in a "Review" state with no approvals to publish the article. I can edit the workflow state from...
