Our situation is this.I have a user who is entering ASSET records manually and a CI is created for each ASSET record.Let's say it's for a system named LapTop1. Initially, LapTop1 is placed in a storeroom, but eventually it is assigned to a person.T...
Does anyone know the retention history for System Policy --> Event Log? I was trying to look back for failed login attempts, but it appears to only go back a week or so.Thanks,-Tyson
Hi There!! Please help!! I need to fetch the incident data for the below requirement: Incident opened for me(caller is dynamic)Incident belongs to my company But when I am giving the URL in the menus item data is not getting displayed in the portal ...
I have a notification email script that works great in the Global application. I'm unable to get it in my custom application though. The email script adds and displays all variables from a record producer within a sent email. Below are things I have...
Is there any way to call the SLA and create task sla's. (or otherway). How to call the sla's in business rule.
We have an issue where we will have ELEVEN languages for end users (not ITIL users, who will use English), and possibly more languages in the future. The workable proposals by b-rad and Chuck to create a language version of each end-user email, a mat...
During the Jakarta upgrade, the CMDB table goes through a migration process that converts its hierarchy model from TPC, Table per Class, to TPP, Table per Partition. I looked @ https://community.servicenow.com/community?id=community_blog&sys_id=64bc6...
I discovered that when we have a published article and I set a Can Read User Criteria record on it and re-publish it, only the newly published version has the "Can Read" restriction. This seems very faulty to me. If a KB article is going to be locked...
Hi there,I am populating CMDB with vCenter data. I am using the Discovery probe 'Discover vCenter Details'.The discovery probe is successfully populating data into following CIs:DatacentersClustersESX ServersVM InstancesData StoresFoldersNetworksReso...
I am trying to configure a knowledge article to have all the links in the article open in a new window. Something changed recently in Chrome that is causing links in our Knowledge articles to open in a new tab instead of a new window which is why I'...
How to remove the delete button from the incident form? Please provide step by step instructions if possible. Thanks, Lisa
how to auto-populate user id with the business rule.please provide example script. Thankq
HI,Today we have some terminology within each article that needs to be changed.This text is in the actual body of the article.How can we perform a mass find and replace on the actual text (body) of the article without having to manually touch each on...
HiWe like to develop our own catalog variable type, but we don't find any information how to register such a new type.Is there a table where the code is stored?We would like to generate a selection tree for managing file system access based on a tabl...
Hello Everyone. I'm working on a project to implement SN (Jakarta); we've hit an issue that we cannot seem to be able to resolve. It relates to email links and SSO. - There are two SSOs setup - SSO1 for internal users and SSO2 for external users comi...