How do I create URL link for catalog Item in the service portal

[mamason]

I would like to send out URL links to catalog items in our service portal.   If I just copy the current URL that I am on when accessing the item and send it to someone the link pops up a authentication box.

https://xxxx.service-now.com/sp?id=sc_cat_item&sys_id=ed5f70680a0a3c9f01bf37c80479727d

When sending out email notifications on requests and incidents I see that you can use the URI and that will send the user directly to the request or incident in the service portal.  

https://xxxx.service-now.com/nav_to.do?uri=sc_request.do%3Fsys_id=359ceac64f163e0095f9a50f0310c785%2...

This is the same thing I would like to do but for a catalog item.   Does anyone know how to construct and URL for a catalog item that doesn't have the authentication box pop up?  

Thanks

Mark

[servicenowsnow]

Hello Swarnadeep,

Thank you for update , "Copy permalink" should be enable for all ESS users and most of the KBs are public , Still they usually copied from oneclick , they are not prefer to copy from URL site .

Seems it would be enabled through UI Pages /Macros  or Widgets ; kindly provide solution if you have.

[mamason]

We use saml and I was able to use the below link to direct ESS users to a specific catalog item.  The sys id is the id of the catalog item.

https://***.service-now.com/saml_redirector.do?sysparm_uri=sp?id=sc_cat_item%26sys_id=94467338db33c30013a3e39d0b9619f9

[servicenowsnow]

Hi Mark ,

Thank you for advice , i would like to enable this same for " serceportal" KB search also , We would like to see " Copy permalink" option when we search KB in service portal .

example  :  https://dev10461.service-now.com/sp?id=kb_article&sys_id=8aef1935474321009db4b5b08b9a7113

Thank you.

[ravichanduk]

Hi if u want create url in service now portal 

step 1--- in maintain items ---variable---where should the url need to get after the variable means create variable without giving any name in question type should be macro 

before doing this step create on macro and service portal widget in that widget past the link which u want display 

Invariable macro -----add those macro and in default value add that widget you created check it in service portal