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Unable to convert Read Only field to editable

I have a  read only due_date field on problem_task form.I need to make this field Editable.I have checked/verified/looked into all the following and nothing seems to be out of place.UI policydata policy client scriptsACLSDictionary Override What am I...

Zubair Alam by Tera Contributor
  • 522 Views
  • 6 replies
  • 1 helpfuls

Resolved! Email notifications for incidents with no updates

I'm having some issues trying to get my email notification to work. I've created an event, created a scheduled job, and created a notification (none of this is OOB). I'm not sure what I've done wrong but I check the email logs and it never creates an...

Couts by Tera Contributor
  • 1828 Views
  • 7 replies
  • 1 helpfuls

Import standard Business rule

Hi, My customer needs to import a standard business rule that is missing in his instances. (No one knows how it disappeared) Could you tell me the best way to import it so the instance sees it as it never disappeared ? (for instance : linked to a Sys...

Approval from 2 groups

How do I get approval from all users in both groups in Flow?  The below Flow only prompts for one approval and once approved, then it moves on to the next section and never prompts the 2nd group. 

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thalder by Tera Contributor
  • 579 Views
  • 7 replies
  • 0 helpfuls

'Send for Review' pop-up for Service Maps

When requesting a Review of a Service Map, a pop-up form appears with the following fields:Request Type = Review Request (auto populated),Assigned to (auto populated with Service/Business owner)Business Service (auto populated), andDescription. I wou...

Resolved! Resources to study for the CSA exam

For CSA Exam preparation I covered the following ServiceNow Administration Fundamentals On Demand - completedEBOOK- Labs completed  After completing it I obtained the voucher for CSA. Is that enough or Is there any other resources that I had to refer...

swathishree by Tera Contributor
  • 1001 Views
  • 1 replies
  • 0 helpfuls