Resolved! difference btw ITSM and CSM
Could you please any one explain difference between ITSM and CSM provide some source to learn the difference
Forum Posts
servicenow
Could you please any one explain team dashboard and please provide source to study
Advanced Portal Navigation's scope and availability
Hi, I am not able to clarify that to which product line and scope does "Advanced Portal Navigation" belongs to.It is part of ITSM or HRSD or CSM etc. Which plugin does it require. The documentation is not clear about these facts.https://docs.servicen...
One of The Most Lucrative Feature of the Platform: Catalog Builder (How to Create a Catalog Item)
Many people working on different verticals see ServiceNow as a platform of all platforms. A technology that cut accross mutiple business units. They can be starting from an ITSM perpspective but then again once they purchase the module, they also get...
Resolved! How to create ATF test scripts on ServiceNow UI Builder interface
How to create ATF test scripts on ServiceNow UI Builder interface. Recently our application is being developed using UI Builder. ATF is not working on UI Builder screens. Can some one let me know how to add ATF test steps for UI Builder application.
Resolved! Inquiry about CAD Courses and Certification Roadmap in ServiceNow
Hi, I'm gearing up to delve into CAD on the Now platform. I'm wondering if I should invest in both the Scripting Fundamentals and Application Developer on Demand courses for the exam, or if opting for just the Application Developer on Demand course w...
How could I send email notifications on overdue project status reports?
Hi,Flow Designer newbie here. I am trying to figure out how I could create a flow which sends out a weekly email to program/portfolio managers with a list of projects that have overdue status reports.Our use case is that status reports need to be com...
Flow Designer Error while creating a MS Teams Channels
Hi All, I am trying to create a MS Teams Channel using Flow Designer actions.Check the Error Screenshot: Thank you!!
Conformation message
whenever i am trying to create the case that any open cases on same category and service id that time I need one conformation mail with YES or NO buttons. Whenever I click yes button case will be created , click on NO the system should not permit the...
Does ServiceNow filter out email before it reaches an instance?
We've run into a business-related problem in the CSM application, where the support teams require some indication on long-running cases, when the client contact has gone on PTO/OOO.The issue is that when searching the inbound email for our instance, ...
Resolved! Flow designer - For Each Item on Array.object input
Hello guys, I am struggling with this issue. My inputs is Array.object and I am trying to run For Each on it. You can see screen:Mystery for me is that after "Set flow variables" it is not moving further... + I see error on that For each.. Please ca...
Deleting Knowledge articles in Bulk
Looking for a way to delete knowledge articles in all states in bulk in different instances.
Hide Form Annotation on OnChange for both native UI and portal
I have a field called Pickup location , which is dropdown and has 2 values 'external' and 'internal'. so when we provide 'external' the annotation and field should populate which is happening, but when I save the form and then change the Pickup locat...
Message
whenever i am trying to create the case that any open cases on same category and service id that time I need one conformation mail with YES or NO buttons. Whenever I click yes button case will be created , click on NO the system should not permit the...
Outsourced Service Providers ACL issue
Hello,we are experiencing an issue where Outsourced Service Providers agents (sn_csm_ocs.ext_agent role) randomly lose access to Case and Case Task records. It seems to happen randomly in production instance and I was not able to reproduce this on pu...
