Hi all, I've been attempting to pass variables from a request item to the description field in the sc task. The issue i'm facing is that it is only returning the one variable into the field. below is the code that i am inserting into the description...
How do I prevent users replying to a closed requested item in service portal designer? I have configured the portal to show the completed request items/ incidents for the users. When they click on the link they can see the ticket but it allows for th...
To fix a problem with the ServiceNow debugger, ServiceNow support had me add the system property glide.ua.gcf.sample_priority.enabled = true The property fixed the debugger issue. Yay! But what does GCF mean? Thanks!
In our environment, the "Rule base" tab is not being displayed in Vancouver. I went out and got a PDI with version Vancouver. In looking at Order Guides I see that the "Rule Base" and "Catalog Data Lookup Definitions" Related Lists tabs existed. Th...
Hi all, My requirement is to redirect knowledge article link to my custom portal instead of SP in Virtual agent chatbot. Looking for some guidance/ inputs on the above. Thank You!
I want to show you exactly how to create a table in ServiceNow. As a beginner in the software world, creating a table requires prerequisites and best practices. The question is why? A table is a blueprint of your application, it requires a well-thoug...
I have created a flow in which I updated a record after 15 minutes using the 'wait for a duration of time' flow logic. But currently, I have fixed the time to 15 minutes. Now, I want to keep this time according to a system property. How can I use the...
I am putting a business rule together that takes a set of values from the form after it is saved and applies checks several possible boolean fields if the conditions apply. I am able to get the false value to return, but the true value comes back as ...
Hello All , i want to redirect all users when they click on 'New' button change list view in SOW/Agent workspace ; to a specific URL , rather than opening a new change request form . How can we achieve it any idea?moreover how can we disable this new...
Hi folks,Today I was attempting to configure user provisioning from my Azure AD environment. During the course of this process I successfully connected to my Dev and Test instances; however, when it came to UAT I was presented with the below error: ...
Hi, I have an issue where a variable from a catalog item is not appearing in the RITM or the SCTASK. We have a location table that's used for this catalog item, and the catalog item was created using the catalog builder and then the Type Specificatio...
Hi community, I have a requirement where I have record producer which has two variable. Variable 1 the user has to select to the assignment group and in variable 2 they have to choose the assigned to. I need group members of assignment group selected...
I was trying to bring up a flow context in production that is supposed to still be in "Waiting" status, but got this message instead: Do flows get cleaned and deleted, even if they're still active??
HelloI'm new to the platform, and have a challenge.I've been asked to find a way to trigger notifications from the Visual Task board to those in the 'Assigned to' field and are approaching their 'Due Date' (72hrs before task is due.)Is anyone able to...
Detail requirement is as below:The "Edit" button in a knowledge article should only be available to those users, who:a. Are the author of the respective Knowledge article, ORb. Are part of the Assignment Group of the Configuration Item used for creat...