How to COllect user data in Playbook
I am working in Playbook (Process automation designer). i need to update Account field value from Playbook . But when i create collect user date , for updating Account field where should i Keep account field?
Forum Posts
Flow Stages table?
I am noticing when I change the stage from the Update Record action that I have multiple records of the same name. I would love to clean this up but I am having a hard time finding where these records live. Anybody know?
How to add a custom table to contextual search
Hello, Does anyone know how to add the fields of a custom table to a contextual search on the incident form? I've managed to add it to the global search. Also, is it possible to add another search bar to a table that has been added to the incident t...
Resolved! Email is sitting in 'send/ready' state always. How to make it default to be in 'sent' state
I am using Washington DC version. Email is sitting in 'send/ready' state always. How to make it default to be in 'sent' state.'Email sending' is enabled in the email properties
Resolved! KB Issue - multiple published versions
In our current workflow, if a user makes multiple changes to a KB in a row, it can result in multiple published versions because of how the approvals come through. For example, KBXXXXXX was modified by an user on 4/9 and submitted for approval. Then ...
Resolved! What is "Diagram Builder" and why is it visible to all users in San Diego?
I just updated my Test instance to San Diego and have found a few new navigator items that are visible to all users including those with no roles etc. One item is called "Diagram Builder" and the other is "Usage Tracking Consent". I can not find any ...
Resolved! How to safely remove the CI to asset relationship without deleting the CI record?
Hello All, I have a scenario where the one of the VM model has been wrongly set to 'create asset records' during asset and CI creation which ended up creating both assets and CI. But in this case, we are supposed to have only CI records and not asset...
Resolved! Agent Workspace / Related List, how can I configure the List Layout?
Dear Experts, In Agent Workspace I want for a related list change the order of the fields which are displayed. In the backend I can accomplish that with List Layout. But how can I do that in Agent Workspace?Thank you for your help
Resolved! Partner instance, PDI
Hi, I have a question. What's the difference between a partner instance and a PDI? I get that a PDI is a personal instance however, I saw somewhere we can have partner instances. Does it mean we can have a partner instance (obvisouly not a production...
Postman Attachment API Example
Create a new HTTP requestSet type to "Post"Set URL to https://[INSTANCE_NAME].service-now.com/api/now/attachment/uploadAdd these headers:Accept = */*Content-type = application/jsonSwitch to body tab, set to "form-data"Add these to body:table_name = [...
Add Preferences to User Profile Drop DOwn in ESC Portal
Hi All, I want to add a new item "Preferences" to the user profile drop down in employee center portal.Once I select that, it should take me to "user preferences" widget. Please help me achieve this. Thank you.
Resolved! Employee Center Logo
I am trying to change the Employee center Logo and it doesn't seem to be captured in Update set. How can I force it ? or does it have to be uploaded manually in each environment?
Resolved! Flow designer - approval request to a specific person from specific department
Hi team, I need help/advice with the Flow designer approval requests. I have developed a Service Portal form which after submitting the form, depending on the form RequestedFor's Department, the Flow has to seek approval from the Department approver....
Cloud Runner - Generate Tests
Got a couple questions regarding generate tests:1. Where are the presets saved?2. Is there a way to have the Generate tests page have some fields default to certain value. Trying to figure a way to trigger the test generate automatically after a clo...
Formatting indented list styles
There are six styles you can choose for ordered lists in the HTML editor that we use when editing knowledge articles. I would like to be able to format outlines like this:Top level itemNested itemDeeper nestingAnother nested itemAnother deep itemThis...