How does the attachment encryptions works

pramodkumar
Tera Expert

‎01-23-2024 04:51 PM

Hi All,

 

How does the attachment encryption work OOB? Can someone guide me what kind of encryption is configured in Vancouver.  Who can see an attachment which is encrypted in incident and how does this needs to  be configured?

 

 

Thanks!

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Maik Skoddow
Tera Patron
Tera Patron

‎01-23-2024 06:08 PM

Hi @pramodkumar 

there is no simple or common answer for your question.

However, the following excellent article of @Dan Martinez provides most of the answers: https://www.servicenow.com/community/in-other-news/encrypting-attachments-using-quot-column-level-en... 

Maik