How does the "user state" that appears in the user icons work?

[Zurli]

In both the platform and the service portal we have these user statuses in servicenow that appear in green or yellow.
I didn't find in the documentation where it explains this functionality, does anyone know where I can find it?

In the platform:

In the my request service portal page:

[Harshad Wagh]

Please check this doc for more information.

User Presence

Thanks

Harshad

[chrisperry · Accepted solution]

Hi there,

This is the OOB 'User Presence' functionality, link to documentation here.

Your avatar appears in the form header next to your name, and in multiple other places such as in activity streams, Visual Task Boards, live feeds, and Connect conversations. A dot on the avatar of the user represents online status.

• Green dot if the user is logged in.
• No dot if the user is not logged in.
• Orange dot if the user recently logged out.

If this answer is helpful please mark correct and helpful!

Regards,

Christopher Perry