how many API transactions ServiceNow instance can respond per minute

Kohei4
Giga Expert

‎06-06-2022 05:30 PM

Hi,

I would like to know how many API transactions ServiceNow instance can respond per minute.

In my project, we are developing IF function which insert or update records into a custom table in our instance by Table API calls.
Maximum possible number of records are 10,000 and in that case it took 6 minutes to do the api call.

I want to know if the API calls will cause a performance issue. So, I wonder if there is any infomation about transaction performance.

 

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Hitoshi Ozawa
Giga Sage
Giga Sage

‎06-06-2022 05:56 PM

Hi Kohei,

It's going to depend on the API and amount of data that is processes. If it is a custom API, it's going to depend on the script that's being executed.

That is, it'll be necessary do performance test on each api separately. There's no standard set of answer.

ServiceNow recommends paging API requests. Making one large request may degrade instance's performance.

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