How to add attachment in the catalog item so that user can download it.

[Samiksha2]

Hi All,

I have a requirement to add an attachment in the catalog item so that user can download it.

I checked some community links, in which it is mention to add macro. But the macro type is not visible in catalog item.

Please help.

Thanks,

Sam

[Sohail Khilji]

Hi @Samiksha2 ,

Follow the below :

You can directly add the attachment in the variable itself.

Like below:

In portal view:

If NOT, You can create a HTML field and have anchor link which download the file for you...

Hope this helps.....

[Samiksha2]

Hi @Sohail Khilji ,

I already told them about this. But they want to add it in the below like this.

Please refer to this template for providing requirement- Form Link

Is there any way to do this?

Thanks,

Sam

[Sohail Khilji]

Yes use HTML type field and in the content add the text ''Please refer to this template for providing requirement- Form Link'' and make Form Link to be an anchor link.

so in the anchor link you have to create a hypelink as below :

instacename + sys_attachement + sys+id  _ noblank to open in new window.

Eg code : (REPLACE INSTANCE ID , SYS_ID OF ATTACHEMENT (YOU HAVE TO PRELOAD IN ATTACHEMENT TABLE AND GET SYS_ID OF THE RECORD))

<a href="https://<your_instance>.service-now.com/sys_attachment.do?sys_id=43f614050a0a0b846fc33c7021c00455&view=true" target="_blank">Form Link</a>

iHOPE THIS HELPS

[Samiksha2]

Hi @Sohail Khilji ,

I used Rich text Label and it is working as expected.

Thanks,

Sam