How to add placeholder for work notes & additional comments?

[Rahul63]

I have added placeholder by writing client script but script only works for new record. Not for the old once or also for any record after created. SO how can I make this script work for new record and old record also?

onload script - 

function onLoad() {

var workNotes = g_form.getControl("work_notes");
if(workNotes) {
workNotes.placeholder = "Internal Notes for ITIL users. Not visible to customer.";
}

var comments = g_form.getControl("comments");
if(comments) {
comments.placeholder = "Shared with customer.";
}

}

[lakshmi75]

Hello Ankur,

Im trying to achieve the same in agent workspace "short description" field but couldn't get it

I want to keep a place holder and hover message(guess not possible) for short description field

var Shortdesc
if(g_form.isNewRecord()){
alert('New Record');
Shortdesc = g_form.getControl("short_description");
if(Shortdesc){
Shortdesc.placeholder = "Maximum 100 Characters";

}
}} else {
//alert('Old record');
setTimeout(alertFunc, 1000);
function alertFunc() {
Shortdesc.placeholder = 'Maximum 100 Characters';
}


}

[Kartik Sethi]

Hi @Rahul 

There is no direct way to accomplish this. When you create a new record then the fields work_notes and comments are available on the form hence your client script is setting the placeholder.

But for already created records these fields are removed/hidden from the form and replace with Activity fields whose IDs (on Incident Table) are:

Worknotes: activity-stream-work_notes-textarea

Comments: activity-stream-comments-textarea

To accomplish your requirement you need to have DOM Manipulation logic added (not at all Recommended😞

function onLoad() {
    var worknotes,
        comments;

    if (g_form.isNewRecord()) {
        //alert('New record');
        worknotes = g_form.getControl("work_notes");
        if (worknotes) {
            worknotes.placeholder = "Internal Notes for ITIL users. Not visible to customer.";
        }

        comments = g_form.getControl("comments");
        if (comments) {
            comments.placeholder = "Shared with customer.";
        }
    } else {
        //alert('Old record');
        setTimeout(alertFunc, 1000);

        function alertFunc() {
            worknotes = document.getElementById("activity-stream-work_notes-textarea");
            comments = document.getElementById("activity-stream-comments-textarea");

            worknotes.placeholder = 'Internal Notes for ITIL users. Not visible to customer.';
            comments.placeholder = 'Shared with customer.';

            //alert(worknotes.placeholder);
        }
    }
}

Remark: DOM manipulation is not supported and it will create a performance issue. Also, you need to put Isolate Script = False on the client script.

Also note that, we need to delay the client script for Activity Fields to get loaded on the already created records

---

Please mark my answer as correct if this solves your issues!

If it helped you in any way then please mark helpful!

Thanks and regards,

Kartik

[Kartik Sethi]

Hi @Rahul 

Is your issue resolved or are you still stuck somewhere?

Thanks and regards,

Kartik

[lakshmi75]

Hello Karthik,

Im trying to achieve the same in agent workspace "short description" field but couldn't get it

I want to keep a place holder and hover message for short description field

var Shortdesc,
if(g_form.isNewRecord()){
alert('New Record');
Shortdesc = g_form.getControl("short_description");
if(Shortdesc){
Shortdesc.placeholder = "Maximum 100 Characters";

}
}} else {
//alert('Old record');
setTimeout(alertFunc, 1000);
function alertFunc() {
Shortdesc.placeholder = 'Maximum 100 Characters';
}


}