How to add the copy permalink while we click the view article in sow

reena9
Tera Contributor

‎04-29-2026 01:48 AM

 
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reena9
Tera Contributor

‎04-29-2026 01:49 AM

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Dr Atul G- LNG
Tera Patron
In response to reena9

‎04-29-2026 01:54 AM

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Tanushree Maiti
Tera Patron

‎04-29-2026 02:01 AM

Hi @reena9 

 

Check this blog for step by step instruction:

 Adding Copy Permalink in a Knowledge base article in Service Portal

Adding "Copy Permalink" to the top of your Knowledge Base Article view (kb_view)

Adding Copy Permalink in a Knowledge base article in Service Portal

 

Also check -KB0994857 Copying KB URL links vs copying Permalinks 

Please Accept the solution if it assisted you with your question & Mark this response as Helpful.
Regards
Tanushree Maiti
ServiceNow Technical Architect
LinkedIn: https://www.linkedin.com/in/tanushreemaiti
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